DEVINA LEWTER
LAVERGNE
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Pharmacy Benefits Case Manager
Fresenius Medical Center
Franklin, TN
03.2023 - Current
- Liaised with interdisciplinary teams to facilitate communication and enhance patient outcomes.
- Assisted pharmacists in preparing and dispensing prescription medications following safety protocols.
- Collaborated with healthcare teams to resolve medication-related issues and improve patient outcomes.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Managed high-volume calls while maintaining accuracy in data entry and issue resolution.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed medication orders accurately and efficiently to ensure timely patient care.
Financial Assistance Coordinator
Fresenius Medical Center
Franklin, TN
10.2014 - 03.2023
- Developed training materials for new staff, enhancing understanding of financial assistance processes and guidelines.
- Oversaw successful disbursement of financial aid funds by adhering to strict deadlines and maintaining impeccable attention to detail throughout approval process.
- Streamlined application review process, improving turnaround time for patient approvals and increasing service efficiency.
- Analyzed patient data to identify trends in financial needs, informing strategic adjustments to assistance offerings.
- Mentored junior staff on best practices in financial assistance coordination, promoting knowledge sharing and skill development.
CNA
Vanderbilt Medical Center
Nashville, TN
05.2012 - 01.2022
- Provided compassionate patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes in patient conditions for healthcare teams.
- Collaborated with nursing staff to develop and implement individualized care plans.
- Educated patients and families on health management, enhancing understanding of treatment protocols.
- Trained new CNAs on best practices in patient care and safety procedures.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Master of Science - Public Health
Argosy University
12-2018
Bachelor of Science - Liberal Arts
Tennessee State University
Nashville, TN05-2014
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Positive attitude
- Critical thinking
- Data entry and analysis
- MS office
- Staff education and training
- Program development
Timeline
Pharmacy Benefits Case Manager
Fresenius Medical Center
03.2023 - Current
Financial Assistance Coordinator
Fresenius Medical Center
10.2014 - 03.2023
CNA
Vanderbilt Medical Center
05.2012 - 01.2022
Master of Science - Public Health
Argosy University
Bachelor of Science - Liberal Arts
Tennessee State University