Devina Ruiz
Downey,CA
Summary
Dynamic and customer-focused professional with experience at 7 Leaves Cafe, excelling in exceptional service and time management. Proven ability to enhance customer satisfaction through active listening and personalized beverage recommendations. A dedicated team player, committed to maintaining cleanliness and fostering a welcoming atmosphere, driving repeat business and team success.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
1
1
year of professional experience
Work History
Barista
7 Leaves Cafe
Downey, CA
03.2025 - Current
- Prepared specialty beverages using espresso machines and manual brewing techniques.
- Maintained cleanliness and organization of workspace to ensure operational efficiency.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Learned menu offerings and made recommendations based on customer preferences.
- Collaborated with team members to streamline service during peak hours for improved flow.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
Five Below
Downey, CA
12.2024 - 01.2025
- Maintained cleanliness and organization of sales floor, ensuring appealing presentation.
- Executed cash register operations accurately, managing transactions efficiently.
- Stocked shelves with new inventory, optimizing product visibility and accessibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Accounting
California State University, Fullerton
Fullerton, CA05-2028
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
Timeline
Barista
7 Leaves Cafe
03.2025 - Current
Sales Associate
Five Below
12.2024 - 01.2025
Bachelor of Science - Accounting
California State University, Fullerton