Dedicated professional with expertise in assessing program qualifications and managing application procedures. Skilled in utilizing analytical abilities to maintain adherence to regulations and precision in processing. Proficient in employing case management strategies and fostering productive interactions with clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Eligibility Technician
Orange County Social Services Agency
05.2024 - 12.2024
Conducting interviews to gather information, explaining program requirements, and assisting with application completion.
Verifying the accuracy of information provided by applicants, including financial, employment, and personal details.
Evaluating information to determine if an applicant meets the criteria for specific programs.
Calculating benefit amounts according to program rules and regulations.
Preparing and maintaining comprehensive documentation of client interactions and case details.
Staying informed about changes in laws and policies related to eligibility.
Intern
Southern California Crossroads
08.2023 - 04.2024
Engage a diverse group of community stakeholders
Track and document outreach and community activities
Engage community partners such as residents, activists, local advocacy groups, community staff, faith-based organizations, the leadership of neighborhood associations civil groups, and local businesses, also county and community services include hospitals and healthcare organizations
Attends training and meetings as required
Set goals and deadlines for performance that comply with the organization's policies
Case Manager Supervisor
Southern California Crossroads
09.2021 - 04.2024
Facilitating patient care by assessing patients' needs
Evaluating treatment options
Creating treatment plans and progress
Coordinating care and gauging process
Case review with patient care providers
Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
Tutor (Work Study)
Los Angeles Harbor College
08.2019 - 12.2022
Case Management
Active Listening
Communication
Patience
Problem-solving
Assisting students with homework, projects, research, and academic tasks.
Manufacturing Tech III
Shire Pharmaceuticals
06.2012 - 08.2018
Run computer-operated machinery
Monitor and check the product quality and document results
Keep maintenance logs for machines and process
Follow strict internal protocols and Standard Operating Procedures
Know the Albumin process
Education
Bachelor of Science - Rehabilitation Science
California State Los Angeles
Los Angeles, CA
01.2024
Associate of Arts - Social and Behavioral Science
Los Angeles Harbor College
Wilmington, CA
01.2021
Pre-Meds - undefined
Cerritos Community College
Norwalk, CA
01.2000
High School Diploma -
Locke High School
Los Angeles, CA
01.1997
Skills
Active listening
Decision-Making
Writing skills
Organization
Empathy
Computer Literacy
Leadership
Time Management
Interpersonal skills
Dependability
Medical Terminology
Problem-solving
Adaptability
Work Ethics
Disability awareness
Social services
Interviewing techniques
Effective communication skills
Data entry
Appointment scheduling
Telephone etiquette
Application review
Confidentiality
Customer service
Certification
Stop The Bleed, American College of Surgeons, 2023-10-01
Community Violence Intervention Training, Urban Peace Academy, 2023-05-01
Internship
Southern California Crossroads, Los Angeles, CA, RVPC, 2023-08-01, 2024-05-01, Engage a diverse group of community stakeholders, Track and document outreach and community activities, Engage community partners such as residents, activists, local advocacy groups, community staff, faith-based organizations, the leadership of neighborhood associations civil groups, and local businesses, also county and community services include hospitals and healthcare organizations, Attends training and meetings as required, Set goals and deadlines for performance that comply with the organization's policies
Front Office Supervisor B at Orange County Social Services Agency (Santa Ana)Front Office Supervisor B at Orange County Social Services Agency (Santa Ana)
Automotive Program Representative at State of California- Bureau of Automotive RepairAutomotive Program Representative at State of California- Bureau of Automotive Repair