Levi Avila
San Diego,CA
Summary
Dynamic and results-oriented professional with extensive experience in roles ranging from Eligibility Technician at the Department of Social Services to Office Administrator. Excelled in enhancing efficiency and accuracy in eligibility determinations and streamlining workflow processes. Skilled in documentation and reporting, coupled with exceptional problem-solving abilities. Proven track record of improving service delivery and fostering trust with clientele.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Eligibility Technician
Department of Social Services
10.2024 - Current
- Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity.
- Increased efficiency in record-keeping through diligent maintenance of digital databases, maximizing data accessibility for team members when needed.
- Streamlined application processing time for faster results, optimizing workflow management and prioritization strategies.
- Improved eligibility determination accuracy by implementing efficient data verification processes.
Bartender
Taste & Thirst
05.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Youth Leader
SAY San Diego
02.2024 - 10.2024
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
Patient Service Representative
Scripps Anderson Medical Pavilion
03.2022 - 11.2023
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Handled patient inquiries regarding services and billing, providing clear and accurate information.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Office Adminstrator
J & D Cabinetry Design
08.2016 - 06.2019
- Delivered concise reports to management, ensuring alignment on project status.
- Addressed employee concerns promptly, delivering appropriate solutions.
- Enhanced workflow with systematic task prioritization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Server
Joe's Crab Shack
10.2012 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Perris High School
Perris, CA06-2012
Skills
- Verbal communication
- Documentation and reporting
- Problem-solving
- Time management
- Multitasking
- Critical thinking
- Active listening
- Adaptability and flexibility
- Works Well Under Pressure
- Stress tolerance
- Decision-making
- CPR and first aid
Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Technician
Department of Social Services
10.2024 - Current
Youth Leader
SAY San Diego
02.2024 - 10.2024
Patient Service Representative
Scripps Anderson Medical Pavilion
03.2022 - 11.2023
Bartender
Taste & Thirst
05.2019 - Current
Office Adminstrator
J & D Cabinetry Design
08.2016 - 06.2019
Server
Joe's Crab Shack
10.2012 - 08.2016
High School Diploma -
Perris High School
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