Stephanie Myers
Sterling,CO
Summary
Motivated Eligibility Technician and Administrative Assistant with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills. Enthusiastic technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of quality customer service and detail. Motivated to learn, grow and excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Eligibility Technician
Grand County Human Services
02.2023 - 04.2024
- Interviewed applicants and explained scope of different available benefits
- Reviewed applications for different aid programs and determined which qualification criteria for individuals
- Managed processing of all benefits applications, including those for financial assistance and food stamps
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
- Documented all communication with applicants and inputted information into system using CBMS
- Used CBMS to maintain over 300 candidate files and file notes
- Scheduled appointments with applicants to gather information and explain benefits processes
- Inputted all gathered information and researched data on applicants into computer system using CBMS.
- Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
- Developed comprehensive case files for each client, documenting all relevant information needed for eligibility determinations and audits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Eligibility Technician
Logan County Human Services
11.2019 - 02.2023
- Interviewed applicants and explained scope of different available benefits
- Reviewed applications for different aid programs and determined which qualification criteria for individuals
- Managed processing of all benefits applications, including those for financial assistance and food stamps
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
- Documented all communication with applicants and inputted information into system using CBMS
- Used CBMS to maintain over 300 candidate files and file notes
- Scheduled appointments with applicants to gather information and explain benefits processes
- Inputted all gathered information and researched data on applicants into computer system using CBMS.
Eligibility Technician
Delta Human Services
05.2018 - 11.2019
- Scheduled appointments with applicants to gather information and explain benefits processes
- Inputted all gathered information and researched data on applicants into computer system using CBMS
- Interviewed applicants and explained scope of different available benefits
- Reviewed applications for different aid programs and determined which qualification criteria for individuals
- Managed processing of all benefits applications, including those for financial assistance and food stamps
- Communicated with people from various cultures and backgrounds on application process
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
- Documented all communication with applicants and inputted information into system using CBMS.
Receptionist
Delta Family Medicine
07.2017 - 05.2018
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Kept reception area clean and neat to give visitors positive first impression
- Received numerous in-bound calls and out-bound daily calls to introduce customers to products and services offered
- Kept records in to maintain data by entering and updating information
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Answered incoming calls daily to resolve issues and schedule appointments
- Scheduled and confirmed appointments
- Routed incoming mail and messages to relevant personnel without delay
- Operated multi-line telephone system to independently handle over numerous calls each day
- Corresponded with clients through email, telephone or postal mail
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Balanced availability, customer schedules and maximum load levels when scheduling appointments
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
- Provided clerical support by copying, faxing and filing documents
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Lead Toddler Teacher
Tender Hearts Child Care Center
11.2014 - 07.2017
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Promoted sensory development by providing access to different textures
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Fostered reasoning and problem solving through active exploration games and activities
- Allowed for ample outdoor discovery time in schedule each day
- Monitored students' academic, social and emotional progress and recorded in individual files
- Implemented curriculum to enhance classes with learning-focused activities
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication
- Engaged with children on individual basis to build positive relationships and promote learning
- Maintained child-friendly environment with access to outdoor activities
- Instructed children in health and personal habits, such as eating, resting and toileting
- Developed age-appropriate activities and programs for children 8 weeks to 4 years old.
Education
No Degree - Early Childhood Education
Northeastern Junior College
No Degree - Early Childhood Education
Community College Of Denver
Skills
- Program knowledge
- Effective communication skills
- Applicant engagement
- Documentation and paperwork
- Appointment Scheduling
- Application Review
- Interpersonal Communication
- Data Base Experienced
- MS Office
- Organization and Time management
- Written Communication
- Customer service
- Multitasking abilities
- Responsible
- Conflict resolution
- Data Entry Experienced
- Verbal Communication
- Data Entry
- Interviewing
- Documentation And Report
- Telephone Etiquette
Timeline
Eligibility Technician
Grand County Human Services
02.2023 - 04.2024
Eligibility Technician
Logan County Human Services
11.2019 - 02.2023
Eligibility Technician
Delta Human Services
05.2018 - 11.2019
Receptionist
Delta Family Medicine
07.2017 - 05.2018
Lead Toddler Teacher
Tender Hearts Child Care Center
11.2014 - 07.2017
No Degree - Early Childhood Education
Northeastern Junior College
No Degree - Early Childhood Education
Community College Of Denver
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