Brittany Olvera
Costa Mesa,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Eligibility Technician
Community Action Partnership of Orange County
Garden Grove , CA
2018.03 - 2019.01
- Assisted in the development of new forms and processes for determining eligibility.
- Performed quality assurance reviews of completed case files prior to submission for final approval by supervisor.
- Reviewed applications to determine eligibility for various programs and services according to established criteria.
- Resolved customer service problems in a professional manner while maintaining confidentiality.
- Collaborated with other departments to ensure timely resolution of client requests.
- Answered inquiries from clients regarding their applications, status updates, and general questions about the process.
- Identified discrepancies between submitted documentation and required standards for program participation.
- Advised applicants on how to complete necessary paperwork correctly and thoroughly.
- Gathered financial information from clients regarding income, assets and debts.
- Reviewed applications to verify client information and resolve discrepancies.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Coordinated with other departments to promote prompt processing of client applications.
- Managed intake of new claims and performed routine follow-ups.
- Entered client information and files into databases for further review and tracking.
- Explained reasons behind application denials and recommended further action.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained positive working relationship with fellow staff and management.
- Informed applicants of other agencies providing useful or related assistance.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Education
High School Diploma -
Valley Vista Continuation
Fountain Valley, CA2004-06
Skills
- Benefits Administration
- Policy Knowledge
- Confidentiality
- Regulation compliance
- Verbal Communication
- Effective communication skills
- Applicant support and service
- Application assessment
- Program understanding and advisement
- Telephone Etiquette
- Recordkeeping and data input
- Documentation and paperwork
- Public assistance programs
- Government relations
- Income verification
- Data Entry
- Application Review
- Clerical Support
- Scheduling
- File Management
- Office Administration
- Database Administration
- Tech-Savvy
- Meeting Coordination
- Multitasking and prioritization
- Verbal and written communication
- PC proficient
- Positive and professional
- Time Management
- Meticulous and organized
- Organization skills
- Greeting and Seating Clients
- Multi-line telephone skills
- Basic accounting
Certification
- Employee of the Month April 2018 for exceeding daily performance goals consistently each week.
Custom
References available upon request.
Timeline
Eligibility Technician
Community Action Partnership of Orange County
2018.03 - 2019.01
High School Diploma -
Valley Vista Continuation
- Employee of the Month April 2018 for exceeding daily performance goals consistently each week.
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