Courtney Bailey
Cincinnati,OH
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
17
17
years of professional experience
Work History
Eligibility Technician
Hamilton County Job And Family Services
12.2007 - Current
- Streamlined application processing time for faster results, optimizing workflow management and prioritization strategies.
- Adhered to all established timelines for case processing, consistently meeting or exceeding performance targets set by management.
- Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
- Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
- Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
Education
Certificate Program - Rehabilitative Supportive Employment
University of Cincinnati Blue Ash College
Cincinnati, OH05.2005
General Studies
Mt.Healthy High School
Cincinnati, OH05.2001
Skills
- Verbal Communication
- Microsoft Office
- Medicare knowledge
- Policy Knowledge
- Medicaid knowledge
- Benefits Administration
- Disability Awareness
- Social services knowledge
- Cross-cultural sensitivity
- Effective communication skills
- Documentation and paperwork
- Data Entry
- Interviewing
- Appointment Scheduling
- Documentation And Reporting
- Knowledgeable in Software
- Application Review
- Telephone Etiquette
- Proficiency in Software
- Program knowledge
- Cultural Competency
- Policy Interpretation
- Government relations
- Social Services
- Resource information
- Applicant engagement
- Schedule Management
- Eligibility Determination
- Application support
- Referral Coordination
Timeline
Eligibility Technician
Hamilton County Job And Family Services
12.2007 - Current
Certificate Program - Rehabilitative Supportive Employment
University of Cincinnati Blue Ash College
General Studies
Mt.Healthy High School
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