Miriam Hawk
Bakersfield,CA
Summary
Proven track record in enhancing program efficiency and accuracy, notably at the Department of Human Services, where I spearheaded initiatives that significantly reduced benefit calculation errors. Expert in policy knowledge and benefits administration, coupled with exceptional organizational skills and adaptability. Demonstrated ability to maintain confidentiality and manage complex caseloads, ensuring compliance and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Eligibility Technician
Department of Human Services
08.2023 - 04.2024
- Reduced errors in benefit calculations by conducting thorough reviews of applicant financial information, ensuring consistency with program guidelines.
- Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
- Addressed escalated client concerns professionally and efficiently, working to find solutions that maintained program integrity while meeting client needs.
Housing Specialist
Housing Authority of Kern County
03.2023 - 06.2023
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Assisted applicants in filling out housing applications and verifying assets.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Residential House Manager
Sails Group
02.2015 - 02.2022
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Provided crisis management and intervention during emergency situations.
Education
Associates Of Science - Criminal Justice
San Joaquin Valley College
Bakersfield, CA06.2009
Diploma -
Ridgeview High School
Bakersfield, CA06.2005
Skills
- Verbal Communication
- Microsoft Office
- Medicare knowledge
- Policy Knowledge
- Benefits Administration
- Effective communication skills
- Documentation and paperwork
- Data Entry
- Interviewing
- Appointment Scheduling
- Documentation And Reporting
- Knowledgeable in Software
- Application Review
- Telephone Etiquette
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
Certification
Tier 1
Bilingual Certification
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Technician
Department of Human Services
08.2023 - 04.2024
Housing Specialist
Housing Authority of Kern County
03.2023 - 06.2023
Residential House Manager
Sails Group
02.2015 - 02.2022
Associates Of Science - Criminal Justice
San Joaquin Valley College
Diploma -
Ridgeview High School