Devlin Henry
Coppell,TX
Summary
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
12
12
years of professional experience
Work History
Commercial Lines Sales Representative
Liberty Mutual
07.2024 - Current
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Analyzed market trends to identify new sales opportunities and refine strategies.
- Collaborated with cross-functional teams to ensure seamless product delivery and service excellence.
- Developed tailored presentations that effectively communicated product benefits to diverse audiences.
- Exceed Metrics month over month while engaging with employees that ask for assistance
Sales Representative
Safeco Texas
10.2021 - Current
- Responsible for meeting metrics displaying legendary customer service and bring products to meet customers’ needs
- Assist New hire while exceeding production goals
- Assist with Team and run contest while exceeding production goals
Call Center Representative
Safeco Texas
01.2020 - 10.2021
- Responsible for meeting metrics, displaying legendary customer service, deescalating escalated calls, and educating members on other products
- Exceed Lead Generation
- Annual Review achieved an Exceed rating
- Delivered an Exceed rating for ACW
Call Center Representative
AAA Texas
03.2017 - 01.2020
- Responsible for meeting metrics, displaying legendary customer service, deescalating escalated calls, and educating members on other products.
- Achieved 75% of performance metrics by demonstrating call center best practices in all metrics
- Achieved a Top 3 Performance Metric by demonstrating call center best practices
- Achieved Yearly Individual customer service goal by demonstrating legendary quality
- Achieved Business Unit Overall satisfaction by using call center best practices
- Achieved Distinguished Performance in Auto referrals by educating members on auto products
- Resolved customer inquiries efficiently using CRM systems to enhance service quality.
Supervisor
General Dynamics Information Technology
04.2014 - 03.2017
- Responsible for managing 18 call center representative . Deliver weekly coaching and development, along with Deescalated Customer Complaints.
- Achieved a top 3 Supervisor enterprise metric, by consistent developing representatives
- 90% of Representatives experience a distinguish metric by consistent coaching and development
- Mentored and trained junior staff on procedural compliance and best practices.
- With best practices and coaching help elevate 5 team member to a supervisory role within the company
Call Center Representative
General Dynamics Information Technology
09.2013 - 04.2017
- Responsible for meeting call center metrics, adhere to policies, metrics and procedure
- Achieved a top 8 Score card from Oct-April, by demonstrating call center best practices
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high call volumes while maintaining quality standards and adherence to protocols.
Education
Master of Arts - Project Management
American Intercontinental University
01.2019
Bachelor of Arts - Business Administration And Management
American InterContinental University
Schaumburg, IL12-2017
Skills
- Property and Casualty License
- Customer service
- Customer relationship building
- Interpersonal communication skills
Timeline
Commercial Lines Sales Representative
Liberty Mutual
07.2024 - Current
Sales Representative
Safeco Texas
10.2021 - Current
Call Center Representative
Safeco Texas
01.2020 - 10.2021
Call Center Representative
AAA Texas
03.2017 - 01.2020
Supervisor
General Dynamics Information Technology
04.2014 - 03.2017
Call Center Representative
General Dynamics Information Technology
09.2013 - 04.2017
Master of Arts - Project Management
American Intercontinental University
Bachelor of Arts - Business Administration And Management
American InterContinental University
Similar Profiles
Tina WhitmerTina Whitmer
Customer Service Representative at Liberty MutualCustomer Service Representative at Liberty Mutual
Jacob StiffJacob Stiff
Property Claims Resolution Specialist III at Liberty MutualProperty Claims Resolution Specialist III at Liberty Mutual
Jessica DunbarJessica Dunbar
Claims Adjuster at Liberty MutualClaims Adjuster at Liberty Mutual
Jake CollinsJake Collins
Finance Advisor at Beacon Royal Financial AdvisingFinance Advisor at Beacon Royal Financial Advising
Geoffrey WilliamsGeoffrey Williams
Senior Airman (SrA) - Level 5 Dental Assistant at United States Air Force ReservesSenior Airman (SrA) - Level 5 Dental Assistant at United States Air Force Reserves