SHAKIRA TORRES
Spitzer Hyundai
Cleveland,OH
2
Languages
8
years of professional experience
Results-oriented professional with expertise in building client relationships and driving revenue growth. Leverages strong negotiation skills to close deals and enhance team success. Demonstrates adaptability to changing market conditions and fosters effective collaboration, ensuring alignment with organizational goals.
Work History
Sales Agent
1 Year 4 Months- Presented features, pricing, and trim differences to support confident purchase decisions.
- Built customer rapport by identifying vehicle needs and recommending suitable Hyundai models.
- Scheduled and conducted test drives while maintaining smooth showroom flow.
- Followed up on leads through CRM updates and timely customer outreach.
- Explained financing, lease, and payment options in clear, customer-friendly language.
- Assisted call-in customers with questions and orders.
- Enhanced product knowledge through continuous training and professional development opportunities.
Administrative Assistant
1 Year 3 Months- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Created and updated records and files to maintain document compliance.
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
CSR
4 Years 11 Months- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Audited customer account information to identify issues and develop solutions.
- Established and activated new customer accounts at the service center.
Education
High School Diploma
Skills
Property casualty license
Health life license
Sales training
Client relations
Customer Service
Communication skills
Issue and Complaint Resolution
Inbound and Outbound Calling
Complaint resolution
Communication
Multitasking and Prioritization
Bilingual
Scripted Conversation
Loss Prevention
Excellent Communication Skills
Excellent Communication Skills
Accomplishments
Obtained Personal Lines License
Obtained Life, Health & Accident License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Agent
Spitzer Hyundai
04.2024 - 08.2025Read More
Administrative Assistant
VENDORS EXCHANGE
07.2022 - 10.2023Read More
CSR
YOUNG AMERICA AUTO INSURANCE
07.2017 - 06.2022Read More
LINCOLN WEST HIGH SCHOOL
High School Diploma
Read More