Bailee Mcdonal
Summary
Dynamic professional with a proven track record in customer service and adaptability, honed across roles from Sales Agent at Acceptance Insurance to Office Secretary. Excelled in upselling strategies and client relationship management, enhancing customer satisfaction and operational efficiency. Licensed in property and casualty sales in Florida, adept at navigating change and driving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Agent
Acceptance Insurance
Milton, FL
06.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of Type products or services to promote sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Home Health Aide
Home Care Solutions, Inc
Pensacola, FL
08.2022 - 06.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Office Secretary
Boyett's Septic Tank & Portable Toilets
Pensacola, FL
05.2021 - 07.2022
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Improved document management processes by digitizing paper records into an easy-to-navigate system.
Mail Carrier
United States Post Office
Milton, FL
03.2018 - 05.2021
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Education
High School Diploma -
Central School
Allentown FL06.2015
Skills
- Customer Service
Licensed Property and casualty sales agent in Florida
- Adaptability to Change
- Upselling strategies
Certification
Property and casualty license
Timeline
Sales Agent
Acceptance Insurance
06.2023 - Current
Home Health Aide
Home Care Solutions, Inc
08.2022 - 06.2023
Office Secretary
Boyett's Septic Tank & Portable Toilets
05.2021 - 07.2022
Mail Carrier
United States Post Office
03.2018 - 05.2021
High School Diploma -
Central School