Devon Alonzo
Albuquerque
Summary
Team-oriented problem solver with skills in C++, Java, Python, and SQL. Experienced in creating software systems in a team environment. Experienced in troubleshooting, proven ability to collaborate effectively in team settings, and deliver excellent customer service. Seeking to leverage technical knowledge in software development, software security, and teamwork skills to contribute to a dynamic environment.
Overview
5
5
years of professional experience
Work History
IT Support Technician
NMSU Alamogordo
06.2025 - 08.2025
- Responded to work orders in a timely manner in which I would troubleshoot the users problem
- Initiated updates on desktops around campus when needed.
- Assisted in running cable for audio and visual
- Assisted with installing NMSU Drivers onto new desktops and laptops
- Contributed to PC repair
IT Student Worker
Eastern New Mexico University
11.2024 - 05.2025
- Answered phone calls and attempted to solve the callers issue. If I could not resolve the issue I would create a ticket for the caller to then pass onto to a more specialized employee.
- Assisted the Networking Technician and Networking Engineer in trouble shooting campus network issues such as testing ports.
- Assisted the Networking Technician in running cable and installing Wifi access points in different location on the campus.
Sales Associate
Bealls Inc.
11.2022 - 10.2024
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept store clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Crew Chief
Discount Tire
05.2021 - 11.2022
- Ensured all safety procedures were followed at all times in the workplace.
- Trained new staff on company policies, procedures, job duties, safety protocols and other relevant topics.
- Provided leadership by setting up the next ticket and retrieving the materials needed for the ticket for the technicians.
- Assisted the technicians whenever needed.
Receptionist
X-cel Fitness
05.2020 - 05.2021
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
Education
Associate in Arts (A.A.) - General Studies
Eastern New Mexico University
Portales, NM, US5 2024
Bachelor of Science (B.S.) - Computer Science
Eastern New Mexico University
Portales, NM, US12 2025
Skills
- GitHub
- Experience in the C programming language
- Experience in using the Java programming language
- Experience in using APIs
- Experience in the Python programming language
- Experience in SQL for database design
- Basic IT knowledge
- Problem solving
- Team collaboration
Timeline
IT Support Technician
NMSU Alamogordo
06.2025 - 08.2025
IT Student Worker
Eastern New Mexico University
11.2024 - 05.2025
Sales Associate
Bealls Inc.
11.2022 - 10.2024
Crew Chief
Discount Tire
05.2021 - 11.2022
Receptionist
X-cel Fitness
05.2020 - 05.2021
Associate in Arts (A.A.) - General Studies
Eastern New Mexico University
Bachelor of Science (B.S.) - Computer Science
Eastern New Mexico University