Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Devon Bice

Summary

Highly experienced restaurant server with a proven track record of delivering exceptional customer service and managing complex workflows in fast-paced environments. Seeking to leverage strong communication, problem-solving, and multitasking skills into an entry-level position in the IT field. Eager to apply an adaptable and detail-oriented approach to learning new technologies and systems while contributing to team success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Nuvolari's
03.2023 - 02.2024
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Bacobar
05.2017 - 08.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Bartender/Server

Macaroni Grill
01.2016 - 03.2017
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Education

Associate of Science - Information Technology

Northshore Technical Community College
Hammond, LA
05.2025

Associate of Arts - Culinary Arts

Baton Rouge Community College
Baton Rouge, LA
05.2011

Skills

  • Guest Engagement
  • Order Management
  • Sales expertise
  • Relationship Management
  • Service prioritization
  • Professional Appearance
  • Performance Improvement
  • Order Accuracy
  • Guest Relations Management
  • Strong Work Ethic

Certification

  • Coursera Google Certificate - Technical Support Fundamentals
  • Coursera Google Certificate - IT Security: Defense of the digital dark arts

Timeline

Server

Nuvolari's
03.2023 - 02.2024

Server

Bacobar
05.2017 - 08.2019

Bartender/Server

Macaroni Grill
01.2016 - 03.2017

Associate of Science - Information Technology

Northshore Technical Community College

Associate of Arts - Culinary Arts

Baton Rouge Community College
Devon Bice