- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Reading
- Avid Reader
- Personal Development and Self-Improvement
- Animal Care
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Adventure Travel
- Road Trips
Devon Blethen
Parker,CO
Summary
Dynamic Claims Management Representative with a proven track record at 2-10 HBW, excelling in claims analysis and customer service. Enhanced client satisfaction through effective problem-solving and meticulous claims processing. Recognized for fostering strong relationships and mentoring team members, driving improved outcomes in dispute resolution and risk management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Management Representative
2-10 Hbw
Aurora, CO
01.2019 - 10.2023
- Enhanced customer satisfaction with prompt and accurate claims processing.
- Created detailed reports to analyze trends in claim submissions, leading to proactive strategies for minimizing risk exposure.
- Established strong relationships with policyholders through clear communication and empathetic handling of sensitive situations.
- Performed quality assurance checks on processed claims, identifying areas for improvement and providing constructive feedback to team members.
- Managed escalated customer complaints regarding claims processing, applying problem-solving skills to resolve issues and maintain client satisfaction.
- Mentored junior staff members on effective negotiation techniques, increasing overall success rates in dispute resolution.
Server
Cheesecake Factory Restaurant
Park Meadows Mall, Lonetree, Co
03.2008 - 03.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree - Massage Therapy
Denver School Of Massage Therapy
Aurora, Co 10-2012
Skills
- Claims investigation
- Claims analysis
- Claims processing
- Microsoft office
- Teamwork and collaboration
- Customer service
- Problem-solving
- Insurance policy knowledge
- Attention to detail
- Time management
- Multitasking Abilities
- Reliability
- Critical thinking
- Excellent communication
- Team collaboration
- Adaptability and flexibility
- Effective communication
- Active listening
- Decision-making
Certification
- Massage Therapy Certified
Interests
Timeline
Claims Management Representative
2-10 Hbw
01.2019 - 10.2023
Server
Cheesecake Factory Restaurant
03.2008 - 03.2010
No Degree - Massage Therapy
Denver School Of Massage Therapy