Motivated professional with a background in skilled trades, customer service and a strong reputation for reliability, accountability, and attention to detail. Experienced working under deadline, high quality standards and collaborating in a team environment. Quick learner with a commitment to continuous improvement. Eager to apply technical aptitude and troubleshooting abilities to a field technician role.
Overview
13
13
years of professional experience
Work History
Autobody Refinish Technician
Mock's Body Shop
Grants Pass, OR
01.2024 - Current
Operated spray guns and sanding tools to achieve high-quality finishes on vehicles.
Conducted inspections to assess surface imperfections and determine refinishing needs.
Collaborated with team members to streamline workflow and improve production efficiency.
Developed standard operating procedures for refinishing processes, reducing waste and improving outcomes.
Autobody Refinish Prepper/Painter's Helper
Mock's Body Shop
Grants Pass, OR
05.2021 - 01.2024
Conducted thorough inspections of vehicles to identify necessary repairs and prepare for painting.
Operated sanding and priming equipment to ensure surface readiness for paint application.
Collaborated with technicians to streamline workflow and improve overall operational efficiency.
Maintained inventory levels of prep materials, ensuring timely availability for production needs.
Guided by journeymen painters to master best practices and techniques in paint and clearcoat application.
Service Writer/Quicklane Manager
Mock’s Ford Lincoln
05.2019 - 02.2021
Coordinated service appointments to optimize workflow and enhance customer satisfaction.
Managed customer inquiries and concerns, providing timely and accurate information.
Streamlined service processes to reduce wait times and improve efficiency.
Collaborated with technicians to ensure accurate diagnosis and repair recommendations.
Mentored junior staff in best practices for customer interaction and service documentation.
0311 Rifleman
United States Marine Corps
10.2013 - 10.2017
Executed tasks within a 13-member marine squad as a rifleman. Followed directives from team leaders to achieve assigned objectives from the squad leader. Progressed to manage $250,000 worth of government equipment while leading a squad of marines, typically designated to more senior ranks.
Executed tactical operations ensuring team cohesion and mission success.
Evaluated performance metrics to identify areas for improvement in training programs.
Led after-action reviews to analyze mission outcomes and refine tactical approaches.
Implemented safety measures during live-fire exercises, reducing risk of accidents within units.
Achieved successful mission outcomes by effectively executing orders and utilizing strong communication skills in high-pressure situations.