MATTHEW KEENAN
North Easton,MA
Summary
At Viking Appraisal Services, I honed my expertise in damage assessment and repair cost estimation, significantly enhancing appraisal accuracy and customer satisfaction. My adept negotiation and communication skills, coupled with proficiency in CCC pathways appraisal solutions, fostered strong relationships with repair shops and streamlined claims processes, embodying professionalism and technical understanding in every task.
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AUTOBODY DAMAGE APPRAISAL
Viking Appraisal Services
10.2015 - Current
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Leveraged strong negotiation skills when settling claims with repair shops, resulting in cost-effective outcomes for both clients and the company.
- Helped customers obtain alternate transportation via rental car services.
- Demonstrated expertise in various makes and models of vehicles, allowing for precise identification of necessary repairs during damage assessment.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Negotiated completed damage estimates and repair costs.
- Increased consistency in appraisals by standardizing methodologies used across the team, leading to more accurate evaluations overall.
- Provided exceptional customer service by addressing concerns and answering questions promptly throughout the appraisal process.
- Expedited claim processing times through effective communication with insurance agents, streamlining approval processes for repairs or total loss payouts.
- Ensured compliance with state regulations and company guidelines by conducting thorough inspections of damaged vehicles.
- Enhanced customer satisfaction by providing accurate and timely damage assessments for vehicles involved in accidents.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Documented damage with photographs and detailed written descriptions.
- Accurately estimated parts and labor for over repairs.
- Built strong relationships with local automotive repair shops, fostering a smooth claims process for all parties involved.
- Used [Software] to calculate damages and claim values.
Education
High School Diploma -
BLUE HILL REGIONAL TECH SCHOOL
Canton, MA06-2004
Skills
- Organizational growth
- Estimating repair costs
- Professionalism and ethics
- Computer software proficiency
- Vehicle inspection proficiency
- Digital imaging
- CCC pathways appraisal solutions
- Claims handling experience
- Total loss handling
- Claims inspections
- Auto body repair techniques
- Negotiation and communication
- Damage assessment expertise
- Repair processes
- Appraisal writing
- Auto body repair
- Parts ordering
- Claims processing
- Paint matching
- Vehicle inspection
- Welding techniques
- Damage assessment
- Wheel alignment
- Cost estimation
- Structural analysis
- Glass replacement
- Claims process explanation
- Teamwork and collaboration
- Problem-solving
- Insurance policy knowledge
- Attention to detail
- Reliability
- Mechanical Knowledge
- Management skills
- Technical understanding
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
- [Area of certification]
- Autodesk Certified Professional (ACP)
Languages
English
Full Professional
Timeline
AUTOBODY DAMAGE APPRAISAL
Viking Appraisal Services
10.2015 - Current
- [Name of Certification] [Issuing Organization] [Year Month]
- [Area of certification]
- Autodesk Certified Professional (ACP)
High School Diploma -
BLUE HILL REGIONAL TECH SCHOOL
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