Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kendell Meekins

Lithonia,USA

Summary

Experienced automotive professional with strong business development acumen, strategic planning skills, and focus on customer service. Proven track record in used vehicle reconditioning, Auto Damage/Collision repairs, and vehicle wholesale operations. Extensive experience with CCC One Estimating software, vehicle appraisal evaluation, and commitment to ensuring customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Independent Auto Damage Appraiser

Meekins Appraisals LLC
12.2022 - Current
  • Evaluated vehicle damage to determine repair costs and settlement amounts.
  • Collaborated with insurance adjusters to streamline claim processes and enhance customer satisfaction.
  • Provide quotes on repairs with expert accuracy. Taking several factors, such as Insurance, type of car and extent of damage, into consideration.
  • Liaison between vehicle owners, Insurance agencies, and repair shops for auto damage and insurance claims accuracy.
  • Complete appraisals on sedans, light trucks, classic cars, vans, heavy equipment and other automobile types.
  • Work with several different Insurance systems simultaneously and accurately.
  • Utilized industry-standard software to create comprehensive appraisal reports, ensuring compliance with regulations.
  • Negotiated completed damage estimates and repair costs.
  • Value Determination on total-loss vehicles via comparable vehicles and valuation companies.

Reconditioning Manager

Lithia & Driveway
05.2022 - 11.2022
  • Managed priorities and liaised between maintenance team and management, delegating tasks to ensure timely completion.
  • Oversaw daily reconditioning operations, ensuring efficiency and quality standards met consistently.
  • Worked directly with the used car sales manager and service manager.
  • Managed the logistics of vehicles being prepared for sale.
  • Tracked and managed all vehicles moving through service and reconditioning before and until sold.
  • Worked with our wholesale facilities (such as Oakwood, and Manheim) to sell any vehicles not suitable for retail.
  • Confirmed all vehicles requiring Georgia emissions certification passed before sale.
  • Scheduled and transported vehicles with safety recalls and/or dealer specific repairs to their respective dealers for repair.
  • Strong verbal and written communication skills
  • Ordered and tracked any parts and/or repairs for WEOWEs written on vehicles already purchased, also scheduling time/date with customers for services and/or repairs to be completed.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify any issues.
  • Kept an inventory of all used vehicles that are in transit, in service, in reconditioning, and front line ready.
  • Created, Monitored and updated several Excel spreadsheets to track vehicle progress.
  • Utilizing several different systems such as VAUTO, ELeads, and CDK
  • Process Purchase orders and ROs for recon invoices such as dent repair, windshield replacement/repair, etc.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.

Territory Manager

ACV Auctions
07.2020 - 05.2022
  • Conduct vehicle inspections at a variety of locations including dealerships, physical auctions, off site locations and consumer residences.
  • Responsible for the completion of vehicle condition inspections and related reporting and/or record keeping including but not limited to: (interior/exterior), repair/replacement estimates and related documentation. Identify, and assess structural damage, frame condition, and alignment of vehicle body panels and repairs along with detecting missing parts and mechanical problems.
  • List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
  • Interface regularly with customers to develop strong relationships and ensure customer satisfaction.
  • Travel to & from dealerships, auctions and consumer homes to inspect and write condition reports and list vehicles to sell on the auction platform.
  • Partner with Territory Management and the Logistics Team to conduct wholesale, off-lease and retail inspections of vehicles.
  • Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.

Management in Training (Management Prep Program)

GEICO
01.2020 - 06.2020
  • All the duties listed under, "auto damage supervisor" along with the duties below
  • Responsible for 2 supervisors with teams of 6 adjusters each
  • Detect and coach on maintenance problems and team performance issues with regular inspections of work areas and equipment.
  • Contributed to business success through good relationship building with employees, customers, and vendors.
  • Kept all paperwork current and compliant with internal standards, Department of Insurance and legal requirements.
  • Managed daily workloads by organizing effective schedules and delegating tasks.
  • Contributed to effective decision-making with detailed reports on daily operations.
  • Directed staff management, task delegation, merchandising, and customer service.
  • Maximized employee performance with effective training and close mentoring leading to the highest customer service surveys in Alabama and Georgia.
  • Oversaw employee training and staff management tasks.

Auto damage supervisor

GEICO
09.2018 - 01.2020
  • All the duties listed under, "auto damage adjuster," plus the duties below
  • Responsible for a team of 7 adjusters
  • Research and present projects to upper management
  • Perform several audits on adjuster total loss and repairable estimates to confirm proper operations followed.
  • Interview and hire well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.
  • Focused employees on important tasks and prioritized work actions to accomplish daily goals.
  • Adjusted staff methods to achieve new objectives based on company demands.
  • Improved team performance by providing direction and hands-on support.
  • Monitor payments issued to customer, repair facilities, tow companies and lien holders for compliance
  • Coach and assist my team with any aspects of the job they have opportunities in.

Auto Damage Adjuster

GEICO
05.2015 - 08.2018
  • Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
  • Negotiate repair process with body shops.
  • Assess vehicles closely, checking for body, structural, mechanical and electrical damage.
  • Work with estimating systems like CCC One and Mitchell.
  • Interface regularly with customers to develop strong relationships and ensure customer satisfaction.
  • Manage and audit several different core metric reports.
  • Audit colleague estimates and core metric reports.
  • Document information related to the claim and make decisions consistent with claims standards and local laws.
  • Helped customers understand estimates, repair or total loss decisions and insurance procedures.
  • Resolve any customer or repair facility discrepancies accordingly.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Education

Bachelor of Arts - Business Administration

Ashford University
San Diego, CA
06.2014

Associate of Arts - General Studies

University of Alaska Anchorage
Anchorage, Alaska
12-2011

Skills

  • Schedule management

  • Office Management

  • Microsoft Office

  • Time Management

  • Organizational growth

  • Computer software proficiency

  • Professionalism and ethics

  • Continuous learning mindset

  • Negotiation and communication

  • Quality Assurance

  • Supervising experience

  • Customer Service

  • Customer Relationship Management

  • Management

  • Documentation review

  • Vendor Relationships

  • Data analysis skills

  • Auto Service Management

  • Vehicle inspection proficiency

  • Claims management

Certification


  • Google Data Analytics Professional Certificate
  • I-Car Certification

Timeline

Independent Auto Damage Appraiser

Meekins Appraisals LLC
12.2022 - Current

Reconditioning Manager

Lithia & Driveway
05.2022 - 11.2022

Territory Manager

ACV Auctions
07.2020 - 05.2022

Management in Training (Management Prep Program)

GEICO
01.2020 - 06.2020

Auto damage supervisor

GEICO
09.2018 - 01.2020

Auto Damage Adjuster

GEICO
05.2015 - 08.2018

Bachelor of Arts - Business Administration

Ashford University

Associate of Arts - General Studies

University of Alaska Anchorage

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Kendell Meekins