Rajerick Warren
Prosper,TX
Summary
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement. Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of physical and remote auto collision appraisal inspections. Motivated to learn, grow and excel in professional insurance industry.
Overview
17
17
years of professional experience
Work History
Auto Damage Field Appraiser
Kemper Insurance
Dallas, TX
06.2017 - Current
- Travel to vehicle location and examine damaged vehicles to determine extent of structural, body, mechanical, electrical, or interior damage
- Work remotely, independently under supervision to organize load of appraisals to process and complete within timely matter
- Estimate with CCC One to determine parts and labor to repair damage, using standard automotive labor and parts cost database and knowledge of automotive collision repair
- Evaluate practicality of repair as opposed to payment of market value of vehicle before accident
- Determine salvage value on total-loss vehicle
- Prepare insurance forms to indicate repair cost estimates and recommendations
- Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs
- Communicating with Supervisors, Peers, repair technicians, shop managers, policy holders and claimants - Providing information to supervisors, co-workers by telephone, in written form, e-mail, or in person.
- Documented damage with photographs and detailed written descriptions.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Negotiated completed damage estimates and repair costs.
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Identifying fraud and suspicious claims, escalating issues to SIU for further investigation and analysis.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regard to repair work and body shop processes.
Service Advisor (Auto Collision Damage Estimator)
Caliber Collision Centers
Frisco, TX
04.2016 - 05.2017
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Assist customers in their repair process, and educating them about their repair needs, techniques and insurance procedures
- Examine vehicles for collision repair in accordance with industry standards and collision repair guidelines by using original or certified parts equipment
- Prepare all auto damage estimate reports and provide certified technicians with
- ALLDATA Collision structural OE replacement/repair procedures
- Coordinate claim processing and communicate with insurance partners daily to update policy holders and claimant's vehicle status.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Service Advisor (Auto Collision Damage Estimator)
Service King Collision Centers
Carrollton, TX
07.2015 - 04.2016
- Guided customers through collision repair process attending to each customer's individual needs and circumstances
- Managed multiple work in process claims to restore vehicles to factory standard collision specifications
- Experienced in numerous insurance business accounts and procedures including direct negotiating and billing
- Wrote collision repair estimates at fair market value with certified parts replacement and sublet vendors.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Specialty Auto Team Lead
Mitchell International
Coppell, TX
09.2014 - 07.2015
- Provided technical and organizational direction to appraisers while maintaining quality assurance practice that upholds accurate claims processing
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Advise appraisers with any questions and concerns that have involve claims process, principles and procedures
- Identify and notify management of trends, problems, and issues as well as recommended course of action
- Inform supervisors of new procedures and ideas for continuous process improvement and coordinate with management on projects for office efficiency
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures process and methodology.
Quality Control Auditor, Auto Appraiser
Mitchell International
Coppell, TX
01.2014 - 09.2014
- Performed claim audits to ensure that correct procedures and processes were followed by appraisers
- Reviewed and approved claims in accordance with quality standards and service level agreements
- Immediately notified appraisers of all rejections or corrections needed to produce accurate methodology of claims
- Trained and coached appraisers for understanding proper processes and procedures that produce quality and accurate claims
Specialty Auto Appraiser
Mitchell International
Coppell, TX
07.2011 - 12.2013
- Communicated daily with necessary dealers and insurance clients
- Extensively researched all vehicle types to establish fair market value for each in their respective markets
- Utilized databases of aftermarket parts created from prior and ongoing research
- Provided fair market value report for major insurance policy holders
- Completed fair market value appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
Customer Service / Auto Collision Damage Estimator
Seidner's Collision Centers
Pasadena, CA
04.2007 - 08.2010
- Provided customer service during insurance auto repair process
- Inspected, applied estimates and assisted customers in pending liability claims
- Operated programs including Mitchell Estimating Systems
- Ensured quality service by conducting surveys, and answering any questions from customers after repairs were complete
- Documented damage with photographs and detailed written descriptions.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
Customer Service/File Adjuster/Parts Manager
Insurance Collision Centers
Hermosa Beach, CA
08.2004 - 04.2007
- Managed work flow with body technicians and painters; applied in-management software systems
- Wrote estimates for insurance companies, accounted for correct billing for parts, sublet vendors, labor units, and necessary procedures needed for factory restoration
- Provided customer service updates, and conducted authorization for continuous repairs needed to restore vehicle to pre-accident condition
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
Education
Licensed - All Lines Adjuster -
Texas Department of Insurance
Dallas, TXProLevel 1 -
I-CAR Auto Physical Damage Appraiser
Computer Communication Technology -
Brookhaven Community College
Farmers Branch, TX2011
Skills
- Auto Collision repair Knowledge
- Schedule Management
- Appraisal Writing
- Estimating Software
- Total Loss Understanding
- Valuation Reports
- Photo Documentation
- Creative Solutions
Timeline
Auto Damage Field Appraiser
Kemper Insurance
06.2017 - Current
Service Advisor (Auto Collision Damage Estimator)
Caliber Collision Centers
04.2016 - 05.2017
Service Advisor (Auto Collision Damage Estimator)
Service King Collision Centers
07.2015 - 04.2016
Specialty Auto Team Lead
Mitchell International
09.2014 - 07.2015
Quality Control Auditor, Auto Appraiser
Mitchell International
01.2014 - 09.2014
Specialty Auto Appraiser
Mitchell International
07.2011 - 12.2013
Customer Service / Auto Collision Damage Estimator
Seidner's Collision Centers
04.2007 - 08.2010
Customer Service/File Adjuster/Parts Manager
Insurance Collision Centers
08.2004 - 04.2007
Licensed - All Lines Adjuster -
Texas Department of Insurance
ProLevel 1 -
I-CAR Auto Physical Damage Appraiser
Computer Communication Technology -
Brookhaven Community College
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