Walter De Filpo
Everett,MA
Summary
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement. Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Auto Damage Appraiser
IGOR'S AUTOBODY
04.2008 - Current
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Documented damage with photographs and detailed written descriptions.
- Use ccc to calculate damages and claim values.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Accurately estimated parts and labor for repairs.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Negotiated completed damage estimates and repair costs.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Helped customers obtain alternate transportation via rental car services.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Used CCC to calculate damages and claim values.
Automotive Technician/Master Painter
Michael J Hynes Autobody
02.1997 - 03.2008
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Taped off areas to prevent overspray and others
- Used surface preparation and painting techniques to paint surfaces of cars, trucks and fleet vans.
- Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
- Hammered out minor body dents and dimples using bumping hammer.
- Sprayed specified amounts of finish, primer and protective and decorative coatings onto vehicle surfaces.
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
- Custom mixed colors to match customers' desired color.
- Used metal pick hammers and punches to remove minor pits and dimples in body.
- Removed rust and other debris from surfaces to paint and fill cavities and dents using sandpaper, wire brush and body fillers and applicators.
Education
Motor Vehicle Damage Appraisal - Motor Vehicle Damage Appraisers
North Shore Community College
Danvers, MA12.2011
High School Diploma -
Institute Martin Guemes
Buenos Aires Argentina12.1996
Skills
- Complex Claims
- Appraisal Writing
- Billing Procedures
- Payment Method
- Repair Quotes
- Schedule Management
- Diagnostic Procedures
- Production Goals
- Claims Evaluations
- Repair Process Understanding
- Repair Negotiations
- Claims Inspections
- Collision Estimates
- Customer Satisfaction
- CCC Pathways Appraisal Solutions
- Auto Body Repair
Certification
- Certified Motor Vehicle Damage Appraiser
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Auto Damage Appraiser
IGOR'S AUTOBODY
04.2008 - Current
Automotive Technician/Master Painter
Michael J Hynes Autobody
02.1997 - 03.2008
Motor Vehicle Damage Appraisal - Motor Vehicle Damage Appraisers
North Shore Community College
High School Diploma -
Institute Martin Guemes
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