Alexander Santos

• Called 3 to 14 clients per day to requested documents and photos to process estimate. completed 4 to 7 assignments within seventy-two hours from assignment.
• Reviewed police reports, photographs and other documentation obtained from Insured, claimant or repair shops to complete Virtual estimates or Desk review for Collision, Hail, Flood, Theft and Fire.
• Negotiated completed damage estimates for insurance companies based upon their individual guidelines.
• Identified possible Total loss and completed VIR reports
• On call for CAT duty.

• Provide suitable health and safety policies and information on proper COVID-19 guidelines, enforce the proper use of Personal Protection equipment. P.P.E. conduct Safety meetings through, Toolbox Talks Software.

• Recommended changes to company culture to improve safety and meet changing demands.
• Conducted regular safety inspections on Job site, Tools and equipment. to identify potential hazards and prevent accidents and injuries.
• Investigated accidents and hazardous incidents to determine root cause and made recommendations for corrective action.
• Enforce OSHA and Job site safety guidelines.
• Coach employees or Issue, Verbal and Written warnings when needed.

• Within twenty four hours, from assignment, call to schedule appointments with, Repair shops, insureds and claimants.
• Educate clients about their insurance policy and coverage, estimate and repair process
• Documented damage with photographs and detailed written descriptions. due to Hurricane, Collision, Flood, Fire Theft, Hail damages.
• Completed Field, Virtual, and Desk Review appraisals on automobiles, light trucks, custom cars, vans. RVs and many other types of vehicles
• Identified possible Total Losses, completed Vehicle Condition Reports for valuation.

• Schedule or process appointments for DRP assignments
• Document damage with photographs and detailed written descriptions.
• Complete repair estimates for various Insurance Direct Repair Programs accounts like, State Farm, USAA, Ameriprise, Farm Bureau and many others
• Schedule repairs, order parts, create repair orders, confirm and secure payments.
• Assisted clients with Rental options and update on repair process
• Identify potential total losses, complete forms for vehicle valuations.
• Assist to All Required and mandatory I-Car training.

• Write estimates for Walk- in, Customers and various Insurance companies Direct Repair Programs like. USAA, State Farm Liberty Mutual, Farm Bureau, and Nationwide Insurance Thru CCC One, and ADP Estimating software.
• Schedule repairs, order parts, create repair orders, confirm and secured payments, Complete total loss forms for vehicle valuations,
• Update vehicle owners and insurance companies of repair process, set up and monitor rental vehicles

• Supervised a Crew of 11 and managed shop operations and tasks.
• Conduct daily workshop Staff meetings, to review workload and schedules. to to prevent any unforeseen setbacks.
• Review Estimators file updates to customers on repairs and process.
• Managed the, Direct Repair Programs for Farmers, Kemper, Met-life, Permanent General, State Farm and U.S.A.A.Insurance.
• Maintained professional relationships with insurance representatives and obtained two additional D.R.P. accounts, State Farms and Permanent General.
• Reduced production cycle time and increase Shops image and savings by limiting scheduled work for shop’s true labor capacity capacity and completing full tear downs and damage analysis reducing multiple supplements, parts orders and duplicity.

• Unemployed due to a, Not at Fault, car accident

• Contact clients within twenty-four hours from assignment, to schedule and complete inspection.
• Educate Clients about their insurance and policy coverage, Inspection and repair process
• Inspected documented and photo damages, Wrote repair estimates with CCC1 Software.
• Negotiate and obtain agreed repair price for repairs, from body shops while following Local Laws, Industry and Insurance guidelines.
• Issued Drafts for Payments,
• Update daily communications and activity calendars
• Assisted to Small Claim Court on behalf of Nationwide Insurance, when needed.

• • Contacted clients to schedule appointments and complete inspection within twenty-four hours from initial claim assignment.
• • Educate Insureds and clients of policy coverage, limits, repair process, and guidelines
• • Negotiate cost and methodology of repairs with shops representatives
• • Completed repair estimates with CCC1 estimating software.
• • Identified potential Total Losses and completed forms for vehicle valuation
• • Issued payments for repairs and rental, reimbursements.
• • Re-inspect vehicles repair process, while at repair shop and review and complete supplements

• Provided Property Damage Consulting to repair shops.
• Educated Non DRP shops about Insurance guidelines and process.
• Identified missed repair operations and revenue opportunities.
• Created detailed assessments of damaged vehicles.
• Successfully negotiated Auto Damage repair cost, and methodology
• Assisted repair shops to complete repair supplements and collect payments.

• Contacted clients within twenty-four hours of claim assignment to schedule inspection appointments
• Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
• Inspected, documented and photo damages, prepared detailed assessments in CCC.
• Identified potential total losses completed VIR forms for vehicle valuation
• Successfully negotiated settlements with Repair shops claimants and insurers.
• Issued payments for repairs and rental reimbursements
• Re-Inspected vehicles for safe repairs and quality, completed supplements per assignment.

• Contacted clients within twenty-four hours of claim assignment, to schedule inspection appointments
• Inspected, documented and photo damages, wrote detailed assessments, in ADP Estimating software.
• Evaluate potential total losses. Re-Inspect vehicles for quality and safety, process repair supplement
• Negotiate repair estimates cost and methodology with repair shops, Insured or claimants.
• Re-Inspect vehicles for quality and safety, process repair supplement.