DEVON BRATCHER
Livonia,MI
Summary
Results-driven Management professional with 6 years of experience in production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Operation Supervisor
FedEx Ground
Livonia, MI
11.2021 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Improved morale and management communication by creating employee recognition and rewards practices. Built strong operational teams to meet process and production demands. Measured and reviewed performance via metrics.
Administrator
FedEx Ground
Livonia, MI
04.2021 - 11.2021
- Completed excel sheets with efficiency and accuracy, resulting in better results from new hires. Monitored Computer system processes to understand the system procedures. Compiled and verified data to resolve issues and streamline efficiency.
Package Handler
FedEx Ground
Livonia, MI
07.2020 - 04.2021
- Assisted in loading delivery trucks with prepared packages. Disposed of debris and hazardous materials properly to avoid contamination. Scanned and sorted packages according to destinations and service type using handheld scanner.
Manager
WingStop
Livonia, MI
02.2017 - 11.2019
- Trained employees on additional job positions to maintain coverage of roles. Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Enforced customer service standards and resolved customer problems to uphold quality service. Monitored staff performance and addressed issues. Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
High School Diploma -
Redford Union High School
Redford, MI06-2013
High school or equivalent -
Divine Child
Dearborn06-2011
Skills
- Maintaining Compliance - 6 years
- Staff Training - 5 years
- Customer service - 10 years
- Decision Making - 10 years
- Leadership - 8 years
- Problem-Solving - 10 years
- Planning and Implementation - 5 years
Timeline
Operation Supervisor
FedEx Ground
11.2021 - Current
Administrator
FedEx Ground
04.2021 - 11.2021
Package Handler
FedEx Ground
07.2020 - 04.2021
Manager
WingStop
02.2017 - 11.2019
High School Diploma -
Redford Union High School
High school or equivalent -
Divine Child