Devon Burton, Jr.
Service Delivery Professional
Durham,NC
Summary
Outgoing individual with well-honed organizational, interpersonal, and teamwork skills. Enthusiastic and results-driven with years of experience working in busy retail, hospitality, and manufacturing environments.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Package Handler
Amazon
02.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
Specialty Sales Representative
Target
05.2023 - 11.2023
- Provide a welcoming and engaging experience for all customers
- Leverage store tools to analyze sales goals, inventory levels, and customer trends
- Efficiently manage replenishment needs and fulfill guest requests
- Prioritize customer interaction while balancing operational tasks effectively
Valet
Marriott Hotel
09.2022 - 04.2023
- Welcomed guests warmly and provided assistance with luggage and directions
- Managed vehicle parking and retrieval with precision and professionalism
- Maintained a courteous and customer-focused demeanor throughout all interactions
Registered Behavior Technician
Mosaic Pediatric Therapy
03.2022 - 07.2022
- Utilized evidence-based techniques to encourage positive behavioral development
- Managed individualized caseloads of children with Autism Spectrum Disorder
- Developed a research-backed tracking system to monitor behavioral outcomes
- Successfully reduced behavioral challenges by 20% daily through applied behavior analysis (ABA) interventions
Guest Services Representative
IHG Holiday Inn Express
09.2020 - 06.2021
- Delivered high-quality customer service throughout check-in and check-out procedures
- Maintained seamless communication with colleagues to ensure smooth operations
- Assisted guests with inquiries, special requests, and directions
Customer Service Associate
Lowe’s Home Improvement
09.2020 - 03.2021
- Provided expert assistance to customers regarding purchases, returns, and inquiries
- Operated point-of-sale systems efficiently, ensuring accurate transactions
- Maintained store cleanliness and organization to enhance customer experience
Education
High School Diploma -
Stuttgart High School
Stuttgart, Germany 08.2017 - 06.2019
Skills
- Customer Relations & Support
- Point-of-Sale (POS) Operations
- Effective Communication & Interpersonal Skills
- Critical Thinking & Problem Resolution
- Product packing
Timeline
Package Handler
Amazon
02.2024 - Current
Specialty Sales Representative
Target
05.2023 - 11.2023
Valet
Marriott Hotel
09.2022 - 04.2023
Registered Behavior Technician
Mosaic Pediatric Therapy
03.2022 - 07.2022
Guest Services Representative
IHG Holiday Inn Express
09.2020 - 06.2021
Customer Service Associate
Lowe’s Home Improvement
09.2020 - 03.2021
High School Diploma -
Stuttgart High School
08.2017 - 06.2019
Similar Profiles
Melissa Gaelle AudibertMelissa Gaelle Audibert
Warehouse Associate at AmazonWarehouse Associate at Amazon
Veronica MahilumVeronica Mahilum
Warehouse Associate Team at AmazonWarehouse Associate Team at Amazon
Santiago EspinozaSantiago Espinoza
Warehouse Worker at AmazonWarehouse Worker at Amazon
Craig SmithCraig Smith
Inventory Control and Quality Assurance (ICQA) at AmazonInventory Control and Quality Assurance (ICQA) at Amazon
Elizabeth "Andro" HaywardElizabeth "Andro" Hayward
Summer Camp Counselor at Girl Scout North Carolina Coastal PinesSummer Camp Counselor at Girl Scout North Carolina Coastal Pines