Donyell Coleman
Summary
Experienced healthcare support professional with over 10 years of experience in clinical, dental, and administrative environments. Skilled in patient care support, front office coordination, scheduling, and operational workflow management. Strong understanding of compliance standards, including HIPAA and OSHA, with a consistent focus on accuracy, organization, and patient experience. Known for reliability, adaptability, and maintaining efficient daily operations in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Receptionist
Herbert T Casalena DDS
Wilmington, DE
06.2021 - 03.2026
- Directed front desk activities to ensure efficient handling of high-volume patient interactions and seamless check-in/check-out procedures.
- Managed appointment scheduling and confirmations, ensuring efficient calendar utilization and reduced conflicts among providers.
- Maintained precise patient documentation to uphold compliance with HIPAA standards.
- Ensured accuracy of patient information and facilitated payment transactions to enhance financial operations.
- Facilitated prompt resolution of patient issues, contributing to streamlined operations and increased patient satisfaction.
- Managed communications and maintained accurate records using Dentrix and Weave systems to support effective patient interactions.
Supply Distribution Clerk
Meadowwood Behavioral Health
New Castle, DE
10.2015 - 09.2022
- Coordinated logistics for inventory ordering and distribution, optimizing supply availability for medical and facility operations.
- Performed detailed audits and maintained consistent tracking to effectively manage stock levels and prevent shortages.
- Orchestrated interdepartmental and vendor coordination to ensure on-time goods delivery.
- Developed and upheld systematic storage solutions while documenting inventory with accuracy.
- Facilitated seamless operations through proactive supply management and timely availability.
Dental Assistant
Centre for Cosmetic Dentistry
Chadds Ford, PA
06.2014 - 09.2015
- Facilitated dental procedures alongside clinical team to enhance patient experience and comfort.
- Ensured adherence to ADA and OSHA standards during instrument preparation and sterilization processes.
- Established and upheld treatment room standards to facilitate efficient daily operations.
- Streamlined supply tracking processes and maintained organized equipment storage systems.
- Coordinated vendor interactions to maintain adequate supply levels of dental materials and meet office operational needs.
- Educated patients on essential post-treatment care practices to ensure adherence and promote healing.
Hygiene Scheduler
Herbert T Casalena DDS
Wilmington, DE
05.2012 - 06.2014
- Orchestrated hygienist schedule management to optimize operational efficiency and service delivery.
- Performed regular updates and maintenance on patient records through Dentrix software.
- Facilitated patient inquiries and appointment requests, ensuring timely and professional communication.
- Coordinated adjustments to schedules, effectively accommodating urgent patient requirements.
Dental Assistant
West Chester Family Dental
West Chester, PA
10.2011 - 05.2012
- Prepared treatment rooms and instruments to facilitate efficient dental procedures and enhance patient care.
- Delivered chairside support to enhance patient comfort and care during procedures.
- Assisted in clinical procedures through precise impression-taking and collaboration with healthcare professionals.
- Executed strict adherence to infection control and sterilization protocols to protect patient health.
Dental Assistant
Dr Vargha Abassian
Elkton, MD
05.2011 - 04.2012
- Prepared patients for dental treatment by providing necessary information and assistance during procedures.
- Oversaw appointment scheduling and billing operations to optimize workflow efficiency. Coordinated completion of insurance documentation to streamline patient processing. Enhanced patient communication to improve overall satisfaction.
- Ensured precision in patient record management while resolving patient inquiries to enhance satisfaction.
- Monitored and executed proper sterilization techniques and handling practices for dental instruments, ensuring optimal operational efficiency.
Education
Vocational Certificate - Dental Assisting
Harris School of Business
Wilmington, DE10-2010
Diploma - undefined
William Penn High School
New Castle, DE06-1990
Skills
- Dentrix software proficiency
- Integrated communication strategies
- Experienced with Microsoft Office applications
- Electronic records management
- Office equipment operation
- Credit card payment solutions knowledge
Timeline
Receptionist
Herbert T Casalena DDS
06.2021 - 03.2026
Supply Distribution Clerk
Meadowwood Behavioral Health
10.2015 - 09.2022
Dental Assistant
Centre for Cosmetic Dentistry
06.2014 - 09.2015
Hygiene Scheduler
Herbert T Casalena DDS
05.2012 - 06.2014
Dental Assistant
West Chester Family Dental
10.2011 - 05.2012
Dental Assistant
Dr Vargha Abassian
05.2011 - 04.2012
Diploma - undefined
William Penn High School
Vocational Certificate - Dental Assisting
Harris School of Business