DEVON CUMMINGS
Baltimore,MD
Summary
Results-oriented relationship builder with a commitment to dependability and strong organizational capabilities. Acknowledged for empowering management teams to reach targets and cultivating innovative environments. Proven success in issue resolution, customer satisfaction enhancement, and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CareFirst BCBS
09.2024 - Current
- Effectively managed high-stress situations, maintaining professionalism while resolving disputes.
- Handled escalated calls with efficiency, achieving satisfactory resolutions for customers and the company.
- Responded promptly to customer inquiries regarding products, services, and company information.
Supervisor
Allied Universal
03.2022 - 10.2024
- Trained new employees to uphold company standards and operational procedures.
- Coached and counseled employees to ensure compliance with established policies.
- Assisted manager in enforcing regulations and policies during all operational stages.
Team Leader
Wallenius Wilhelmsen
07.2023 - 04.2024
- Established performance expectations for team, monitoring progress and delivering constructive feedback.
- Delegated responsibilities based on individual strengths to empower team members.
- Facilitated conflict resolution to maintain a collaborative and positive work environment.
Packer
Amazon BW1
04.2017 - 06.2021
- Executed comprehensive inspections of incoming and outgoing shipments to maintain quality assurance standards.
- Prevented errors by ensuring accuracy of all inbound and outbound shipments.
- Dedicated extra hours during peak periods to meet critical shipping deadlines.
- Facilitated effective communication within the team, contributing to achievement of production targets.
Education
Associate of Science - Computer Programming
Plaza College
NY01.2010
Skills
- Communication proficiency
- Multi-tasking abilities
- Typing skills
- Outlook software knowledge
Timeline
Customer Service Representative
CareFirst BCBS
09.2024 - Current
Team Leader
Wallenius Wilhelmsen
07.2023 - 04.2024
Supervisor
Allied Universal
03.2022 - 10.2024
Packer
Amazon BW1
04.2017 - 06.2021
Associate of Science - Computer Programming
Plaza College