Da’Vonna Henderson
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members,Focused on supporting team success and achieving positive results. I personally believe that being goal driven is a major key in life and to execute every task that's put
before you in order to be content with who you can be.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
United Healthcare
Dayton, OH
05.2022 - Current
- Assisted members in locating in-network providers, specialists, and hospitals to avoid unexpected billing.
- Facilitated claims inquiries by clarifying billed amounts and payment responsibilities.
- Educated provider offices on proper billing procedures and reprocessing requirements.
- Supported members with prior authorizations for medications, medical services, dental care, and durable medical equipment.
- Guided members through appeal processes, including status checks and decision timelines.
- Coordinated appointment scheduling between members and healthcare providers.
- Arranged transportation for members to ensure attendance at appointments.
- Informed eligible members about additional benefits such as food rewards and house call programs.
CareSource
09.2016 - 04.2022
- Facilitated credentialing processes for providers, confirming network participation and status updates.
- Checked medical, dental, and vision benefit coverage using service information and ICD codes.
- Managed state complaints to ensure compliance and prompt resolution.
- Assisted providers in determining eligibility of members and directed them to necessary resources.
- Provided guidance on claim statuses, advising on improvement strategies for denials and payments.
- Mentored new hires through training and shadowing to enhance onboarding experience.
- Assisted members with benefits while ensuring proper appointment preparation.
Cashier
McDonalds
04.2012 - 09.2016
- Cashier
- Stock
- Train New Staff
- Clean restroom, lobby and office
- Manage and count the safe before and after my shift
- Motivate the team and encourage them to go and be due to understanding the process 2
- Cook & Prepped
- Dec 2015- Jun 2016 HouseKeeping - Miami Valley Hospital
- It was just a seasonal job as I worked full time at McDonalds my job as a Housekeeper at Miami Valley Hospital.
- I greet the patients and talk to them, making them feel at home.
- Show Hospitality.
- Clean and sanitize the patient's room, halls and restrooms
- Waxed and detailed the floors and walls throughout the shift.
- Motivate the team and encourage them to go and be due to understanding the process 2
- Cook & Prepped
- Dec 2015- Jun 2016 HouseKeeping - Miami Valley Hospital
- It was just a seasonal job as I worked full time at McDonalds my job as a Housekeeper at Miami Valley Hospital.
- I greet the patients and talk to them, making them feel at home.
- Show Hospitality
- Clean and sanitize the patient's room, halls and restrooms
Education
High School Diploma -
Thurgood Marshall High School
4447 Hoover Ave, Dayton, OH 4541705-2011
Skills
- Phone etiquette expertise
- PC proficiency
- Independent work capability
- Customer service orientation
- Typing skills
- Leadership abilities
- Communication proficiency
- Mathematical skills
- Problem solving
Timeline
Customer Service Representative
United Healthcare
05.2022 - Current
CareSource
09.2016 - 04.2022
Cashier
McDonalds
04.2012 - 09.2016
High School Diploma -
Thurgood Marshall High School