Brittany Cole

Handled inbound and outbound calls to address customer inquiries efficiently. Provided billing support to resolve discrepancies and ensure accurate transactions. Delivered technical support by troubleshooting issues and guiding users through solutions. Logged customer interactions meticulously for future reference and analysis. Conducted research to identify solutions and enhance service delivery.

Performed inbound and outbound calling to facilitate communication with clients. Managed eligibility and enrollment processes for Medicaid and MEDES programs. Utilized M2S for handling inquiries efficiently. Documented interactions and maintained accurate records using Excel.

Performed debt collections to recover outstanding payments efficiently Executed data entry tasks to maintain accurate financial records. Processed payments swiftly to ensure timely revenue flow. Managed inbound and outbound calls to address customer inquiries and resolve issues.

Managed inbound calls, providing timely assistance to members with inquiries and changes. Explained product features and benefits to enhance member understanding. Executed outbound calls as needed to follow up on member requests. Escalated complex issues appropriately to ensure prompt resolution for members.

Assisted residents with activities of daily living to enhance quality of life. Maintained accurate records of resident care daily. Cleaned and sanitized living areas to uphold hygiene standards.

Managed customer accounts, ensuring satisfaction and retention. Resolved customer issues efficiently to enhance the service experience. Handled inbound calls, addressing inquiries, and processing cases.