Hi, I’m
Devon Foster
Grayson,GA
Summary
Dynamic Relationship Manager and motivational leader with extensive experience in enhancing team performance and driving organizational success. Proven track record of implementing strategic training and morale-building initiatives that significantly boost employee engagement. Recognized for exceptional interpersonal skills and expertise in resolving complex client issues, leading to improved customer satisfaction ratings and consistent achievement of business objectives. Career aspirations include leveraging these strengths to continue fostering productive workplace environments while promoting sustainable growth.
Overview
18
years of professional experience
Work History
GreenSky CreditAtlanta, GA
Senior Merchant Services Manager
09.2019 - Current
Job overview
- Conducted regular meetings with staff to discuss progress and identify areas for improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across multiple departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
- Enhanced team member performance through the use of strategic and tactical approaches, motivational coaching, and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
- Managed daily operations of a staff of over 20 employees, including scheduling shifts and assigning tasks.
- Conducted data analysis to identify trends in business operations, leading to increased performance results.
GreenSky CreditAtlanta, GA
Customer Service Front Line Manager
12.2016 - 09.2019
Job overview
- Ensured customer service standards were met by providing ongoing training and feedback to employees.
- Resolved customer complaints in a timely manner, and communicated resolutions to customers.
- Proactively developed and implemented new policies and procedures, resulting in increased performance and productivity.
- Assisted in the recruitment process by conducting interviews and making hiring decisions.
- Worked closely with other departments within the organization to coordinate activities related to front-line operations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
GreenSky CreditAtlanta, GA
Customer Service Mentor/ Team Lead
12.2016 - 11.2018
Job overview
- Developed a comprehensive mentoring program to support new employees in their transition into the company.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
- Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
- Supported the growth of existing staff through coaching conversations focused on individual strengths.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
Education
SQL Data Science Certification
from Data Science
01-2025
Chicago State UniversityChicago, IL
Some College (No Degree) from Business Marketing
Skills
- Business Development
- Staff Development
- Policy Implementation
- Performance Management
- Cross-Functional Teamwork
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Team Leadership
- Stakeholder Relationship Management
- Operational Efficiency Improvement
Timeline
Senior Merchant Services Manager
GreenSky Credit
09.2019 - Current
Customer Service Front Line Manager
GreenSky Credit
12.2016 - 09.2019
Customer Service Mentor/ Team Lead
GreenSky Credit
12.2016 - 11.2018
Chicago State University
Some College (No Degree) from Business Marketing
SQL Data Science Certification
from Data Science
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