Summary
Overview
Work History
Education
Skills
Certification
Awards
Community Service
Timeline
Generic

DEVON GOLDEN

Fort Worth,TX

Summary

Knowledgeable Associate Center Director with a strong background in center operations and team leadership. Proven track record of driving program success and enhancing client satisfaction. Demonstrated excellence in staff development and strategic planning.

Overview

9
9
years of professional experience
1
1
Certification

Work History

ASSOCIATE CENTER DIRECTOR

Octapharma Plasma Center
01.2025 - Current
  • Deliver tailored onboarding guidance and mentorship for new leaders and Designated Trainers, ensuring confident role transition and alignment with standards.
  • Serve as a regional training liaison by supporting Waco/Tulsa/OKC/FTJ donor center team with remote and onsite coaching, optimizing onboarding consistency and procedural execution.
  • Lead designated trainer meetings for Fort Worth and Waco centers
  • Reduced CPL by 5.27% by by implementing managing labor cost, and inventory ordering system.
  • Reduced CPP by 4.42% by streamlining better scheduling practices and forecasting
  • increased production by 6.2% while increasing total cost by only 1.5%
  • Reduced RBC loss deferral rate from .42% to .34% within one month while maintaining under .35% company threshold by creating an RBC loss plan for donor floor staff.


ASSISTANT MANAGER

Octapharma Plasma Center
08.2023 - 01.2025
  • Directed daily donor floor operations with an emphasis on staff performance, donor experience, and compliance adherence.
  • Led employee onboarding efforts, retraining sessions, and ongoing skills validation to meet regulatory expectations.
  • Spearheaded local recruitment, donor outreach, and campaign strategies to boost donor retention and brand visibility.
  • Managed labor planning, center scheduling, and month-end financial tracking.

ASSISTANT MANAGER / PHYSICIAN SUBSTITUTE

KEDPLASMA
12.2020 - 08.2023
  • Oversaw donor floor compliance and daily operations, partnering with clinical staff to ensure procedural accuracy.
  • Performed physical evaluations and contributed to donor eligibility screening processes.
  • Directed team coaching, compliance audits, and documentation reviews to meet company standards.
  • Participated in candidate interviews and new hire integration.
  • Led corrective actions and donor incident investigations.
  • Improved donor retention through service excellence and process improvements.

EMS COORDINATOR / EMS SUPERVISOR

Priority Care Transit
10.2016 - 12.2020
  • Supervised field EMS personnel and maintained regulatory compliance.
  • Coordinated emergency dispatch and ensured patient transport accuracy.
  • Conducted regular training on safety, patient care, and communication.
  • Maintained logs, reporting, and licensure documentation.
  • Coordinated emergency medical service operations to ensure timely and efficient patient transport.

Education

Bachelor of Science - Business Management

Western Governors University
Salt Lake City, UT
12-2025

No Degree - Emergency Management

Navarro College
Waxahachie, TX
12.2014

Skills

  • Plasma Center Operations
  • Team Development & Training
  • Donor Experience Leadership
  • Financial Oversight
  • Inventory & Resource Management
  • Training facilitation

Certification

  • Lean Sigma Six Black Belt (SSAA)
  • Emergency Medical Technician (EMT-B)

Awards

  • Ranked Top 1% of Class, 2x American Medical Response Merit Award Winner (2015, 2016)
  • Recognized for exceptional patient care, communication, and call efficiency while serving as an EMT. Selected by leadership for outstanding rapport with patients and consistent timeliness in executing emergency medical transports under pressure.

Community Service

Nepris, Dallas, TX, 2016-03, Present, EMT-Basic

Timeline

ASSOCIATE CENTER DIRECTOR

Octapharma Plasma Center
01.2025 - Current

ASSISTANT MANAGER

Octapharma Plasma Center
08.2023 - 01.2025

ASSISTANT MANAGER / PHYSICIAN SUBSTITUTE

KEDPLASMA
12.2020 - 08.2023

EMS COORDINATOR / EMS SUPERVISOR

Priority Care Transit
10.2016 - 12.2020

Bachelor of Science - Business Management

Western Governors University

No Degree - Emergency Management

Navarro College

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