Watson D. David
CSL Plasma
Tampa,United States
2
Languages
1
Certification
13
years of professional experience
Committed professional focused on driving organizational success and enhancing team dynamics. Strengths include effective time management, conflict resolution, and fostering collaborative environments. Recognized for dependability and a strong willingness to share knowledge, contributing to increased productivity.
Work History
Assistant Center Manager
3 Years 6 Months- Oversee Plasma Center Operations and Center Staff.
- Assisted in increasing donations to nearing 1500 collections a week.
- Assisted in decreasing Donor Check-in to Phlebotomy times to under 32 minutes, Applicant Donors under 55 minutes and Plasma Yield to a 97% average.
- Implemented Staff engagement/moral activities and improved Donor Customer Service in all areas.
- Certified Trainer in Management, Phlebotomy, Reception, and Plasma Processing .
- Managed inventory, staff discipline, and coaching/termination/hiring.
- Problem solved staff issues, customer complaints, and unexpected issues.
- Utilized PAD to achieve HPD, Hiring, Cross-training and Liter Goals.
- Implemented staff engagement activities, enhancing donor customer service across all areas.
- Ensured center validations/annual calibrations were completed without delays.
- Created marketing posters and maintained monthly marketing actions instructed by corporate.
- Established Center practices to alleviate errors and mistakes affecting Reception, Donor Floor, Medical and Processing.
- Prioritized donor experience by actively engaging with donors and addressing their needs. Always willing to teach staff while being hands on.
Supervisor
2 Years- Oversaw Intervention & Assessment Center Operations
- Managed daily and nightly operations across all shifts, ensuring compliance with program standards under Program Director supervision.
- Oversaw proper implementation of Boys Town Teaching Model while providing consultation, supervision, and feedback. Provided staff training and coaching.
- Coordinated staff schedules to optimize coverage for all shifts and meet program needs.
- De-escalated stressful situations and coached Youth Care Workers and Senior Youth Care Workers.
- Facilitated communication with external agencies and parents to support individual youth progress and development.
- Ensured safety in accordance with policies and procedures including youth safety, outings, and reporting guidelines.
- Ensured compliance with state, local, grant, contract, or licensure requirements.
- Prepared Staff Development Plans and conducted mandatory monthly meetings.
- Observed Youth Care Workers, Nurses and gave feedback; provided consultation.
- Conducted Youth Health Risk and Safety Assessments to determine Safety Initiatives for at-risk youth.
- Participated in internal audits for DJJ, DCF, and Boys Town programs, focusing on compliance and quality assurance.
- Oversaw budgeting, contract billing, cash management, and operations supply management to ensure financial compliance and resource availability.
- Trained staff in policies and procedures for effective program delivery
Youth Care Worker
2 Years 10 Months- Implement service plans to support and guide at-risk youth in achieving personal goals
- Monitor At-Risk Youth / Teach Social Skills
- Reinforced positive behaviors and addressed negative behaviors to promote emotional growth
- Mentor and build healthy relationships
- Facilitated communication and resolved concerns to enhance youth engagement and satisfaction
- De-escalated youth behaviors during conflicts to maintain a safe environment.
- Perform Intake and Discharge of Youth
- Transported youth safely to appointments and activities.
- Completed case notes to document youth progress and interactions.
- Administered medication to youth while maintaining accurate inventory records.
- Facilitated group discussions to enhance communication skills and emotional expression among youth.
- Delivered crisis intervention support to effectively manage challenging behavioral situations.
- Maintained cleanliness of youth facilities and rooms.
- Collaborated with parents and guardians to strengthen support systems during family meetings and updates.
Director
1 Year 11 Months- Maintained accurate records of daily activities and incident reports to ensure compliance and accountability.
- Led and coached a traveling boys' basketball team, focusing on player development and teamwork.
- Develop and implement effective training programs to enhance players' skills and teamwork
- Plan and execute game strategies to maximize team performance
- Providing mentorship and support to athletes, fostering personal growth and sportsmanship
- Coordinated scheduling of tournaments to provide competitive opportunities for players and managed budget to ensure program sustainability
- Instructed and transported team members while enforcing discipline for team cohesion to foster a positive team environment
- Collaborated with parents and community members to increase visibility and support for basketball program.
- Monitored compliance with Amateur Athletic Union and Youth Basketball of America rules.
Sales Associate
5 Years 4 Months- Received multiple Raving Fan All-star Awards for exceptional customer service performance.
- Awarded Associate of the Year in Orlando for exceptional performance and dedication.
- Awarded Associate of the Year in Melbourne for outstanding contributions in 2014.
- Honored as Associate of the Quarter in Melbourne for outstanding service and teamwork.
- Greeted customers and provided exceptional customer service.
- Trained associates and provided feedback to improve overall team effectiveness
- Implemented technology solutions that improved stocking efficiency and streamlined customer product ordering process
- Led stocking teams to ensure timely and accurate completion of tasks
- Trained associates and provided feedback to enhance team performance
- Implemented technological features to improve stocking efficiency and streamline customer product ordering
- Lead stocking teams to ensure tasks were completed correctly and on time
- Ensured accurate inventory control to minimize losses from damage and credits.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Master of Science - Children, Youth, Family Studies
- Significant Courses: Program Design, Evaluation, and Implementation, Program Administration and Management
- GPA: 4.0
Bachelor of Science - Criminal Justice, Legal Studies Minor
- Victim Advocacy Certificate
- Criminal Profiling Certificate
- Golden Key International Honor Society
- Tau Sigma Honor Society
- Dean’s List
- GPA: 3.70
Associate of Arts
- Phi Theta Kappa Honor Society
- Dean’s List
- Presidents List
- Honors List
- GPA: 3.68
High School Diploma
- Selected as Kitchen Manager Junior and Senior year in Culinary Department.
- Earned Serv Safe Certification
- National Restaurant Association Certificate holder
Skills
Plasma center operations
Phlebotomy and processing
Regulatory Compliance
Quality assurance
Audit Preparation
Inventory management
Financial Oversight
Decision making
Staff training
Crisis Intervention
De-escalation
Effective communication
Time management
Reliability
Certification
- CPR/AED
- Victim Advocacy Certificate University of Central Florida (2018)
- Pre-Law Minor University of Central Florida (2018)
- Criminal Profiling Certificate University of Central Florida (2018)
Languages
English
Native or Bilingual
Haitian Kreyol
Native or Bilingual
Timeline
Assistant Center Manager
CSL Plasma
02.2023 - CurrentRead More
Supervisor
Boys Town Central Florida
02.2021 - 02.2023Read More
Youth Care Worker
Boys Town Central Florida
02.2019 - 12.2021Read More
Director
Space Coast Elite Basketball
01.2017 - 12.2018Read More
Sales Associate
Gordon Food Service
08.2013 - 12.2018Read More
Bayside High School
High School Diploma
Read More
University Of Central Florida
Bachelor of Science from Criminal Justice, Legal Studies Minor
Read More
Bellevue University
Master of Science from Children, Youth, Family Studies
Read More
Eastern Florida State College
Associate of Arts
Read More