Corrinna Calta
Lakeland,Florida
Summary
A professional who is very reliable, flexible and enjoys being a team player. Very passionate about helping others and working with customers/clients/patients. Fast learner who is very versatile & has great multitasking skills. Works well handling multiple responsibilities while maintaining quality in fast-paced environment. Being a Leader, very Positive and respectful, while having an excellent work ethic.
Overview
13
13
years of professional experience
Work History
Medical Appointment Scheduler
Spine Institute Of Central Florida
Lakeland, FL
10.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Developed strong relationships with referring physicians'' offices, facilitating seamless coordination of shared patients'' appointments.
Medical Historian trainer
Biolife Plasma Center
Lakeland, Florida, USA
09.2020 - 08.2023
- Conduct new employee training for new hires
- Validated donor eligibility and conducted donor entry including vital signs and medical history
- Completed inspections as needed and ensured proper sanitation to the areas
- Trained on and performed opening/ closing of the facility
- Monitored employees and team engagement
Assistant Manager
Circle K
Tampa, Florida, USA
02.2012 - 05.2018
- Provide excellent customer service and assist customers with any needs in the store
- Reviewed and mitigated all complaints from customers and associates
- Trained new hires on company’s processes and procedures
- Ensured accurate cash handling and accruals
- Ensured facility was clean and always in operating conditions
- Handled all administrative duties and paperwork
Customer Service Analyst
Liberty Dental Plan
Tampa, Florida, USA
02.2015 - 11.2017
- Answers inbound/outbound Provider/Member calls and/or emails as required by assigned carrier, in a timely and efficient as well as accurate manner
- Provide excellent customer service and quality on every call, ensuring that all inquiries are answered and resolved to the customers satisfaction
- Benefit verification breakdown to members/providers
- Answer Providers inquiries on status of claims, co-pays and co-insurance responsibilities / Explanation of payments
- Refers open items to internal departments for resolution of an escalation when it is not within my scope to resolve
Education
High School -
Steinbrenner High School
06.2011
Skills
- Leadership experience
- Supplemental Dental Claims processing
- Cash handling accuracy
- Employee/Patient/Client scheduling
- Products display /promotion
- Plasma Center operations
- Excellent customer service skills
- Inventory Management and oversight
- MS Office
- Outlook
- Word
- Teamwork
- Flexibility
- Effective communication
- Detail oriented
References
Available upon request.
Timeline
Medical Appointment Scheduler
Spine Institute Of Central Florida
10.2023 - Current
Medical Historian trainer
Biolife Plasma Center
09.2020 - 08.2023
Customer Service Analyst
Liberty Dental Plan
02.2015 - 11.2017
Assistant Manager
Circle K
02.2012 - 05.2018
High School -
Steinbrenner High School