Jessica Monson

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Coordinated with other departments to facilitate seamless operation and excellent patient care.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Supervised guests at front counter, answering questions regarding products.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Approved regular payroll submissions for employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Corresponded with clients through email, telephone, or postal mail.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

I studied 3 years, successfully graduating early while on the principals list 2 ½ of those 3 years. I was the highest-ranking student technician in the school’s history, and also worked as an intern at the Queen Creek PAC through the school year and beyond.

• 3.8 GPA
• Extracurricular Activities: Theater department president