Emily C. Hutcherson
Pascagoula,MS
Summary
Detailed-oriented, highly organized, analytical, and experienced customer service/sales manager with superior verbal and written communication skills. Known as a team player with a friendly demeanor and proven ability to develop positive rapport with clients and customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Appointment Scheduler
Gulf Coast OBGYN
Pascagoula, MS
04.2024 - Current
- Coordinated patient scheduling, optimizing appointment flow to enhance clinic accessibility and patient satisfaction.
- Managed inbound patient inquiries, providing accurate information and support to streamline the scheduling process.
- Developed effective communication strategies with medical staff to ensure seamless appointment management and follow-ups.
- Facilitated the integration of scheduling software, improving data accuracy and enhancing workflow efficiency.
- Collaborated with healthcare providers to align appointment availability with patient needs and provider schedules.
- Engaged in cross-departmental collaboration to streamline processes that support overall clinic operations and patient care.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Store Manager
Sunglass Hut
Baton Rouge, LA
05.2018 - 08.2022
- Oversaw all operations within branch
- Provided effective leadership through motivation and staff development by mentoring and training staff
- Developed business through a combination of methods such as research, in-person meetings/appointments and networking
- Expanded growth of company and existing clients through collaboration
- Develops the store’s strategic plan to achieve financial results.
- Managed effectiveness and activity through daily reports
- Managed sales, contract agreements and negotiations
- Maintained continuous knowledge of market trends and conditions
- Addressed customer and employee satisfaction issues promptly
- People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment.
Store Manager
Bella Bella Boutique
Baton Rouge, LA
10.2017 - 06.2018
- Open and close store while making sure the store is clean and presentable at all times.
- Count down the drawer at the beginning and end of the day, as well as doing the daily bank deposit.
- Merchandise product and maintain visual displays throughout the store, as well as store window front.
- Ensure associates process shipment and replenish with a sense of urgency while maintaining store standards.
- Monthly inventory counts on product to keep shrink down. Build clientele and customer relationships.
- Create a unique experience for customers while maintaining a positive attitude and giving them a one on one shopping experience.
- Use superior selling behaviors that reflect in personal and store sales results. Troubleshoot problems with employees and customers.
Manager In Training
Anthropologie
Baton Rouge, LA
08.2017 - 11.2017
Selling Supervisor
Victoria's secret
Slidell, LA
09.2016 - 07.2017
Dental Assistant
Dr. Vernon Beamon
Gulfport, MS
08.2015 - 07.2016
Cashier Lead
Cypress Lanes
D'Iberville, MS
08.2013 - 08.2015
Key Hoider
Motherhood Maternity
Gulfport, MS
05.2014 - 05.2014
Assistant Manager
Glitt'r Bugz Boutique
Pascagoula, MS
05.2011 - 05.2013
Education
Certificate - Dental Assisting
Taylor Dental Assisting School
Pascagoula, MS12-2015
High School Diploma - undefined
Mississippi Gulf Coast Community College
Gulfport, MS09-2014
Diploma - undefined
Pascagoula High School
Pascagoula, MS05-2012
Skills
- Strategic Planning
- Sales
- Customer Service
- Leadership
- People Oriented
- Interpersonal Skills
- Team Building
- Phone Skills
- Presentation Skills
- Merchandising
- Inventory Control
- Computer Skills
- Strong organization
- Data entry proficiency
Certification
- Dental X-ray
- OSHA & HIPAA Cert. for healthcare workers
- First Aid/AED
- CPR/Life Guard Cert.
Timeline
Medical Appointment Scheduler
Gulf Coast OBGYN
04.2024 - Current
Store Manager
Sunglass Hut
05.2018 - 08.2022
Store Manager
Bella Bella Boutique
10.2017 - 06.2018
Manager In Training
Anthropologie
08.2017 - 11.2017
Selling Supervisor
Victoria's secret
09.2016 - 07.2017
Dental Assistant
Dr. Vernon Beamon
08.2015 - 07.2016
Key Hoider
Motherhood Maternity
05.2014 - 05.2014
Cashier Lead
Cypress Lanes
08.2013 - 08.2015
Assistant Manager
Glitt'r Bugz Boutique
05.2011 - 05.2013
High School Diploma - undefined
Mississippi Gulf Coast Community College
Diploma - undefined
Pascagoula High School
Certificate - Dental Assisting
Taylor Dental Assisting School