Magloire Kekombe
Plano ,Texas
Summary
Dedicated Medical scheduler focused on developing efficient processes using knowledge of radiology scheduling and prior authorizations. Highly efficient and well established in administrative environments that are fast paced and challenging.
Overview
6
6
years of professional experience
Work History
Medical Appointment Scheduler
OptumHealth
Chicago, IL
04.2018 - Current
- Consistently answer 75 to 147 patient assistance calls a day, schedule appointments accurately and complete pre-registrations including insurance verification, & identifies POS collection amounts.
- Verified insurance eligibility for services and updated registration when patients information changes
- Consistently exceeded productivity requirements for appointment events, registration errors, orders work queue, and others as identified by department leadership.
- Performed a variety of miscellaneous job responsibilities pertinent to the workflow which included assisting with the Pre Certification dept and Faxes dept when required.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
Education
Associate In Engineering Technology - Human Resources Development
Full Sail University
Winter Park, FL04.2016
Skills
- Prioritization and planning
- Organizational development
- Employee relations
- Data analytics
- Mediation and Advocacy
- Advanced MS Office Suite knowledge
- Employee Retention and Diversity
- Labor laws and regulatory compliance
- HR policies and procedures
- 45 WPM typing speed
- Database management
- Compensation and Benefits
- Training and development
- FMLA/ADA/WC
Accomplishments
- 3.5 GPA overall, 4.0 in Major
- Deans List
Timeline
Medical Appointment Scheduler
OptumHealth
04.2018 - Current
Associate In Engineering Technology - Human Resources Development
Full Sail University