Shaneza Khan
Orlando,FL
Summary
Highly organized and dedicated administrative assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing a keen attention to detail and strong decision-making skills, excels at managing multiple concurrent tasks. Self-motivated work ethic allows for effective performance both independently and as part of a team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Appointment Scheduler
West Orange Woman’s Care
03.2024 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
Front End Technician Lead
Olympia Compounding Pharmacy
07.2018 - 02.2023
- Managed customer service tasks: answering phones and typing prescriptions
- Handled 30-40 calls daily
- Top performer in all aspects
- Excelled in non-sterile, sterile and front end environments
- Proficient in prescription filling and department management
- Skilled in pharmaceutical data-entry
- Experienced in IV and IM vitamin packaging and organization
- Provided nationwide age management and nutritional medications
- Efficient in call handling and multitasking.
Remote travel booking specialist
Funjet
08.2017 - 06.2018
- Provided personalized customer service as a remote travel booking specialist
- Utilized various booking systems to research and reserve flights, hotels, and transportation
- Maintained detailed records of bookings, payments, and client preferences
- Collaborated with remote team members and supervisors to ensure quality service delivery.
Activation Specialist
Bluegreen Vacation
09.2016 - 08.2017
- Efficiently documented guest accounts and Pro-Leads with precision and confidentiality
- Executed front desk and administrative responsibilities with meticulous attention to detail
- Maintained departmental standards for revenue generation, reservation management, and service quality
- Upheld the reputation of the establishment by consistently delivering top-notch service.
- Ranked within top 3 in activation department for exceptional academic performance
Front Desk Administrator/accounting
Reed Nissan
06.2012 - 08.2016
- Efficiently managed incoming calls on telephone switchboard, promptly addressing inquiries, screening as needed, and directing to appropriate personnel
- Provided accurate information, recorded messages meticulously, and scheduled appointments with efficiency
- Performed diverse administrative tasks including precise proofreading, transcribing handwritten materials, and proficient operation of computer systems and calculators for financial document management
- Meticulously handled financial transactions and cash at close of business, ensuring precision and compliance
- Demonstrated professionalism and proficiency in financial oversight.
Education
High School Diploma -
Olympia High School
Orlando, FLPharmacology Candidate -
Valencia Community College
Orlando, FL06.2012
Skills
- Team Player
- Team Leadership
- Computer Skills
- Data Entry
- Insurance Verification
- Data entry proficiency
- Cash Handling
Certification
- Pharmacy Technician, 07/2018 - Present
- CPR
Timeline
Medical Appointment Scheduler
West Orange Woman’s Care
03.2024 - Current
Front End Technician Lead
Olympia Compounding Pharmacy
07.2018 - 02.2023
Remote travel booking specialist
Funjet
08.2017 - 06.2018
Activation Specialist
Bluegreen Vacation
09.2016 - 08.2017
Front Desk Administrator/accounting
Reed Nissan
06.2012 - 08.2016
High School Diploma -
Olympia High School
Pharmacology Candidate -
Valencia Community College
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