Sally Kamara

• Schedule, coordinate, and manage patient appointments for multiple providers.

• Answer high-volume, multi-line phone calls and assist patients with scheduling, referrals, and general inquiries.

• Verify insurance eligibility and benefits before patient appointments.

• Update and maintain accurate patient health records within the electronic medical record (EMR) system.

• Collect and document patient demographic and medical information.

• Perform front office administrative and medical support duties while ensuring HIPAA compliance.

• Manage provider schedules, appointment changes, cancellations, and patient follow-up.

• Accurately post patient checks and payments to billing accounts.

• Deliver exceptional customer service while maintaining efficiency in a fast-paced ophthalmology practice.

• Served as customer liaison, ensuring all customer issues were quickly resolved to increase customer satisfaction.
• Checked customers in and out while assisting with customers' needs.
• Data entry and analysis
• Prepare end-of-day paperwork; includes all summary report.
• Assisted in answering phones.
• Scanning, faxing and filling important documentation.

• Complete prior authorization for medication and for follows ups.
• Tasked with updating patient information, coordinating patient copays, assure all necessary medical forms were completed before scheduling the procedure.
• Provides any necessary instructions/directions before procedure.
• Answers multi-line telephone, screens calls, takes messages, and provides information.
• Booked & coordinated patient’s appointments.
• Provides necessary intake paperwork and verifies necessary information and records in the computer based electronic medical record.
• Maintained and updates current information on provider's schedules ensuring that patients are scheduled properly, and appointments are confirmed.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the center.
• Ensures that all documents are entered accurately into the EMR

• Assisted in creation, documentation, and modifications of new clients.
• Multi-tasked by responding to multi-line phone, screening calls, taking messages, and providing information as needed.
• Booked, coordinated, and rescheduled patients’ appointments.
• Greeting and checking patients in and out for appointments
• Excellent computer skills and familiarity with Microsoft Office programs.
• Insurance billing and verification
• Worked collaboratively with team to make sure patient care was top priority.
• Sufficient knowledge in medical terminology
• Tending to patients' complaints and questions and providing exceptional customer service.
• Ability to multi-task, be detailed oriented. Ability to stay organized and proactive in a fast-paced environment