Xavier Cuff
Buckeye,AZ
Summary
Dynamic healthcare professional with a proven track record in patient scheduling and relationship building, developed at Medix and other leading organizations. Expertise in healthcare software and a strong focus on HIPAA compliance enhance operational efficiency and patient satisfaction. Consistently recognized for improving scheduling processes and fostering customer loyalty.
Overview
8
8
years of professional experience
Work History
Medical Appointment Scheduler
Medix
Phoenix, AZ
01.2025 - 01.2025
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Greeted patients and guests upon entering lobby areas.
- Informed patients regarding needed medical tests and procedures.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Applied knowledge of Athena, Eclinicals, Careap, and JIRA to enhance scheduling accuracy and efficiency.
Sales Associate
Pacsun Retail Store
Glendale, AZ
11.2021 - 06.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved perfect attendance and on-time record.
Customer Service Representative
AZ OIC
Phoenix, AZ
05.2017 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Verrado High School
Buckeye, AZ06.2021
Business Management
Ottawa University
Ottawa, KSSkills
- Sales trends
- Stocking and replenishing
- Upselling
- Relationship building
- Cash register operation
- Clothing product knowledge
- Professional demeanor
- Problem-solving skills
- Healthcare software
- Insurance verification
- Appointment scheduling
- Calendar management
- Data entry proficiency
- Patient confidentiality
- Strong organization
- Multi-line telephone system control
- Data entry
- Schedule management
- Medical office procedures
- HIPAA compliance
- Authorization coordination
- Appointment coordination
- Patient scheduling
- Patient relations
- File preparation
Skills
- Excellent people skills
- Multi-tasking strength
- Exceptional customer service
Accomplishments
- perfect attendance
- Performance based early completion of several trainings
References
References available upon request.
Timeline
Medical Appointment Scheduler
Medix
01.2025 - 01.2025
Sales Associate
Pacsun Retail Store
11.2021 - 06.2022
Customer Service Representative
AZ OIC
05.2017 - 08.2021
High School Diploma -
Verrado High School
Business Management
Ottawa University
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