Amanda Rojas
Spring,TX
Summary
Customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Medical Appointment Scheduler
Arthritis Knee Pain Center
05.2023 - Current
- Entered patients' personal data into scheduling system to coordinate 15+ appointments per day
- Advised patient of preparations required for scheduled procedures
- Reviewed patient charts for completeness, verifying missing information to improve data quality
- Prepared office daily schedules in line with staff availability and optimal patient loads
- Helped to minimize no-shows by proactively confirming appointments
- Scheduled and confirmed patients for diagnostic appointments, consultations and procedures
Call Center Representative/Dispatcher
Westpark Communications
08.2021 - 02.2023
- Answer 100+ inbound calls/ make outbound calls on a daily basis for a variety of diverse clients
- Booked appointments using computer systems for clients
- Process orders and determined charges for services requested, collected deposits or payments and arranged for billing
- Multitasked to resolve inquiries in real time, whilst giving customers full attention
- Entered and updated customer data to create and modify account information
Sales Associate
Dillard's
12.2018 - 11.2020
- Maintained knowledge of current and future promotions to inform customer purchasing decisions
- Went above and beyond customer expectations for exceptional shopping experience
- Built repeat customer base through excellent service
- Collaborated with store team to meet periodic sales goals
Cashier Team Lead
Kroger
12.2016 - 12.2018
- Observed interactions with customers and stepped in to facilitate customer service support for pricing questions, system errors, and complaint handling
- Reconciled excess cash on hand to maintain security standards and prevent losses
- Trained cashiers on store policies and performance standards to maintain optimal customer service levels
Education
Associate of Science - Finance
Lone Star College
Skills
- Sales
- Marketing
- CRM software
- Clerical support
- Data entry
- Client relationship building
Locations
- Spring, TX
- The Woodlands, TX
- Conroe, TX
Timeline
Medical Appointment Scheduler
Arthritis Knee Pain Center
05.2023 - Current
Call Center Representative/Dispatcher
Westpark Communications
08.2021 - 02.2023
Sales Associate
Dillard's
12.2018 - 11.2020
Cashier Team Lead
Kroger
12.2016 - 12.2018
Associate of Science - Finance
Lone Star College
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