Devon Graham
FedEx
St Joseph
2027
years of professional experience
Hardworking, reliable, and focused on going above and beyond to support team and high customer service expectations. Experience and understanding of warehouse, inbound and outbound sortation, transportation, or order fulfillment environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Diligent [Desired Position] with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Work History
Operations Supervisor
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Linehaul Dispatcher
- Managed driver schedules, ensuring optimal coverage and maintaining regulatory compliance.
- Developed contingency plans for potential disruptions such as weather events or equipment breakdowns, minimizing delays in service delivery.
- Maintained accurate records of all dispatched loads, facilitating proper billing and tracking.
- Collaborated with warehouse teams to ensure timely loading and unloading of freight.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Provided training and guidance to new dispatchers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
Quality Assurance
- Inspects packages for defects, including damages and improper labels.
- Sort cargo and work in accordance with company policies, guidelines, and drive for excellence.
- Measure, weigh, and count products for damage reports.
- Verify correct paperwork for hazmat and international packages.
- Update details of document orders and shipment numbers in database for future reference with strict adherence to all policies, procedures, and preset guidelines.
- Contribute to the successful investigation of different failures and out-of-specification problems.
- Determine the optimal corrective actions to obtain the desired quality level.
- Volunteer for and tackled new assignments and tasks to ease staff member burden.
- Certified to process and handle hazardous materials.
Package Handler
4 Months- Coached other package handlers on how to load trucks and prevent misloads.
- Ensured that boxes were properly stacked without causing damage to products or packaging.
- Confirmed all packages were properly accounted for according to company guidelines.
- Worked quickly and efficiently while adhering to safety standards
- Processing workload with minimal supervision.
- Maintained good housekeeping practices and observed safety program requirements in fast-paced environment.
- Notified Supervisor when quality issues or machine operability problems arose.
Kitchen Manager
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Apprentice Electrician
1 Year 7 Months- Reviewed and analyzed blueprints and other technical documents to better understand project requirements.
- Examined electrical units for loose or severed connections and broken insulation, making adjustments and repairs.
- Troubleshot issues with electrical systems using diagnostic tools.
- Performed work independently without direct supervision.
- Mentored new employees on basic service requirements.
- Measured, cut, and shaped conduit and wiring for electrical units.
- Maintained and reviewed electrical systems for compliance with construction plans and specifications.
- Documented daily activities and materials used in work logs.
- Cleaned and maintained the worksite and complied with applicable safety regulations.
Dish Machine Operator and Line cook
- Cooked, arranged, and presented high-quality food while following standardized protocols.
- Achieved high standard of sanitation, safety, and cleanliness and passed food safety inspections with no violations.
- Conducted inventory and prepared food orders for vendors and supplier delivery.
- Established and maintained cordial and professional working relationships with other staff, supervisors, and customers.
- Cooked, arranged, and presented high-quality food while following standardized protocols.
- Sanitized workstations, equipment, and cutlery and operated industrial dishwashing machines in accordance with food safety and sanitation requirements.
- Complied with all established sanitation and safe food handling guidelines.
- Supported serving staff by keeping dishes, glassware and silverware clean and ready for use by customers.
- Assisted kitchen staff by unloading new deliveries and restocking dry goods, refrigerators and freezers.
- Prepared the facility for special events by setting up tables and chairs into the desired arrangement.
Education
High School Diploma
Skills
High customer service expectation
Inventory management
Restock workstations
Mentoring and employee training
Order fulfillment services
Inspire to motivate co-workers
Process shipping documentation for hazardous or international packages
Good housekeeping to prevent safety hazards and workflow obstructions
Quality assurance
Customer Relations
Strategic planning
Staff Management
Workflow planning
Scheduling
Trucking dispatching
Tracking tasks
Staff Development
Telephone etiquette
Logistical operations
Warehousing environments
Accomplishments
- organized and excuted a saftey action plan that had been established in the case of a facility emergency (vehicle fire inside 0645 Fedex Station)
Timeline
Package Handler
FedEX Ground
08.2020 - 12.2020Read More
Apprentice Electrician
Barts Electric
11.2017 - 06.2019Read More
Mid Buchanan High School
High School Diploma
Read More
Operations Supervisor
FedEx
10 2022 - CurrentRead More
Linehaul Dispatcher
Fedex
04 2024 - 06 2024Read More
Quality Assurance
FedEX Ground
12 2020 - 08.2026Read More
Kitchen Manager
Lepeep
08 2019 - 11 2020Read More
Dish Machine Operator and Line cook
Lepeep
06 2012 - 03 2020Read More