Devon Holder
Durham,US
Summary
Automotive professional with extensive experience in mechanics, bodywork, and structural aspects. Passionate about cars and dedicated to providing top-notch service to customers.
Overview
16
16
years of professional experience
Work History
Service Advisor
Sport Durst Collision Center
10.2023 - Current
- Evaluated a variety of vehicles, including vans, light trucks, and passenger cars
- Conducted vehicle inspections and calculated precise repair estimates
- Managed direct repair assignments and rental vehicle coordination with multiple insurance companies during the restoration process.
- Documented damage through detailed summaries and photographs
- Effectively executed all duties entrusted to me, including estimates and repair processes
- Assisted customers in coordinating rental car services throughout the duration of their repairs
- Boosted customer satisfaction rates by introducing fresh and effective problem-solving strategies
Auto Damage Adjuster
Hendrick Collision
10.2022 - 10.2023
- Maintained documentation of damages, assisted with customer inquiries, and resolved problems
- Used CCCone to compile data gathered from various sources
Estimator
Caliber Collision
03.2019 - 10.2022
- Mediated and negotiated resolutions between conflicting parties to achieve mutually beneficial agreements
- Safeguarded against inaccuracies and maintained high quality standards through thorough inspections of new parts and repair areas
- Demonstrated a commitment to excellent customer service by consistently attending to the needs of every customer
Auto Damage Adjuster
Michael Jordan Collision center
12.2017 - 03.2019
- Worked closely with insurance companies to effectively address estimate and appraisal disagreements
- Coordinated with multiple vendors to obtain required job components
- Maintained and enhanced positive work environment through effective collaboration with colleagues
Parts Direction and Estimator
Gerber Collision and Glass
01.2015 - 12.2017
- Collaborated with technicians to conduct comprehensive inspections, ensuring the accuracy of completed repairs
- Maintained consistent communication with customers to keep them informed about the progress of their vehicle repairs
Estimator
Caliber Collision
01.2012 - 01.2015
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Had an excellent attendance record and was always on time to work
- Double-checked new parts and repair areas for accuracy and quality
- Customer service was always top-notch and always gave full attention to the customer in need
Mechanic
Mr. Tire
01.2009 - 01.2012
- Ensured proper maintenance of tires through rotation and balancing techniques
- Performed full vehicle alignments
- Conducted suspension overhaul to ensure optimal performance
- Achieved excellence in exhaust and brake maintenance
Education
Wakefield High School
01.2008
Skills
- Computer Literate
- Client Relations Strength
- Quick Learner
- Active Listening Skills
- Problem Resolution
- Team Building
- Customer Service
References
References available upon request.
Timeline
Service Advisor
Sport Durst Collision Center
10.2023 - Current
Auto Damage Adjuster
Hendrick Collision
10.2022 - 10.2023
Estimator
Caliber Collision
03.2019 - 10.2022
Auto Damage Adjuster
Michael Jordan Collision center
12.2017 - 03.2019
Parts Direction and Estimator
Gerber Collision and Glass
01.2015 - 12.2017
Estimator
Caliber Collision
01.2012 - 01.2015
Mechanic
Mr. Tire
01.2009 - 01.2012
Wakefield High School
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