Devon Hudson

• Give specialized customer service, client consultations, and education of style maintenance
• Answer phone lines, advertise, book & cancel appointments
• Managing client/customers' accounts: recording of customer interactions and transactions
• Maintaining accurate records of all inquiries, comments, complaints, and details of actions taken to resolve the situation
• Various chemical services including but not limited to; relaxers, highlighting, permanent & semi/demi coloring
• Precision cutting, corrective coloring, deep conditioning treatments, and scalp treatments
• Various hair weaving installations, styling and setting services.

• Act as point of contact for candidates throughout the interview/hiring process
• Screen, Schedule and Track candidates throughout hiring process
• Operate independently with minimal day-to-day guidance from management
• Multi-task effectively- working quickly and accurately in a fast-paced work environment
• Track goals, metrics and performance of the hiring cycle; regularly communicate status and results
• Use Fieldglass (SAP) for certain contracts/ Maintain a high level of professionalism and confidentiality at all times
• Run payroll and Verifying employees’ work hours and payment through the payroll system
• Issuing deductions, earnings and other statements for employees
• Updating payroll records by entering any changes to employee information or benefits such as job title changes and exemptions
• Operated and maintained applicant tracking and candidate management systems.
• Coordinated incoming job requisitions and applications.
• Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
• Conducted thorough reference checks on prospective employees to verify qualifications and mitigate potential risks.
• Reached out to qualified referral candidates to obtain applications.
• Leveraged social media platforms to engage potential applicants and increase brand awareness among target audiences.
• Maintained accurate records of all recruitment activities, ensuring compliance with company policies and legal requirements.
• Managed job postings on various platforms, increasing visibility and attracting top talent for open positions.

*See 9 Ether Hair details above. They were/are the same, including the location.

• Inbound and outbound calls via ACD system, act a personal shopper for each customer
• Research products and answer every question as knowledgeable as possible, act as help desk
• Coordinate shipping for various item and areas, in Canada and the U.S
• Sale over 500,000 products via internet or magazine, also open trouble tickets for special order items
• Educate the customer on product knowledge, specifications, & provide exceptional customer service
• Meet monthly and daily sales goals; assist with credit applications, and troubleshooting
• Place orders, data entry, process orders, create quotes, and convert quotes into sales
• Follow up via telephone and email in timely fashion with each customer.

• Inbound and outbound calls via ACD system to auto loan debtors
• 1-360 day delinquency of subprime auto loan accounts, determine reason for delinquency
• Educate the debtor of their responsibilities and importance of timely payments
• Ensure compliance, operational risk controls in accordance with all regulatory standards and policies
• Analyze account for accurate information, set up payment arrangements to help debtor become current
• Collect and apply the delinquent amount to bring account current
• Accurately notate each account while recording address changes and listening for cues from customers.