Devon Keser
EL CAJON,CA
Summary
Dynamic plumber with extensive experience at Mr. Neally's Plumbing, recognized for enhancing customer satisfaction through effective problem-solving and clear communication. Proven ability to streamline operations and exceed sales goals while maintaining high-quality workmanship. Skilled in diagnosing complex plumbing issues and building strong relationships with clients and contractors.
Overview
7
7
years of professional experience
Work History
Plumber
Mr Neallys Plumbing and Drain Services
03.2024 - 03.2025
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Complied with state plumbing codes throughout duration of each project.
- Offered guidance and training to junior team members.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Inspected sewers and piping systems to assess quality and condition.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Implemented effective sales strategies to maximize revenue generation.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Plumber
Black Frog
03.2023 - 03.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Streamlined project delivery by implementing agile methodologies, improving team agility and response to feedback.
- Completed projects within budget constraints by accurately estimating material costs and labor hours.
- Achieved faster project turnaround times by effectively prioritizing tasks based on urgency and complexity level of the job at hand.
- Developed long-lasting relationships with suppliers, securing favorable pricing on materials for the company''s benefit.
Plumber
California Plumbing
03.2022 - 03.2023
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked to build relationships with customers and built potential for additional sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Customized plumbing systems to meet specific client needs, increasing customer satisfaction.
- Diagnosed and repaired variety of issues, from simple leaks to complex system malfunctions.
- Assisted with repairs to steam, drainage, and sewer lines.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
Plumber
Elite Rooter
03.2021 - 03.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Plumber
All American Plumbing
03.2020 - 03.2021
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
Plumber
Bill Howe
03.2018 - 03.2020
- Repaired plumbing systems
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Read blueprints to determine appropriate materials and procedures for each project.
- Enhanced team productivity with effective communication and collaboration
- Solved complex plumbing emergencies, minimizing property damage and client inconvenience.
- Prepared budgets and estimated costs for potential work on piping
Education
Ogden High
Utah2013
Skills
- Empathy and patience
- Clear communication
- Conflict resolution
- Multitasking under pressure
- Positive attitude
- Problem-solving
- Persuasion and influence
Active listening
Confidence and resilience
Relationship-building
Adaptability in fast-paced environments
Goal-oriented mindset
Problem-solving
Attention to detail
Physical stamina and strength
Time management
Communication with clients and contractors
Timeline
Plumber
Mr Neallys Plumbing and Drain Services
03.2024 - 03.2025
Plumber
Black Frog
03.2023 - 03.2024
Plumber
California Plumbing
03.2022 - 03.2023
Plumber
Elite Rooter
03.2021 - 03.2022
Plumber
All American Plumbing
03.2020 - 03.2021
Plumber
Bill Howe
03.2018 - 03.2020
Ogden High