Devon Marque
Stevenson Ranch,CA
Summary
Insurance industry professional with 5 years of experience in sales and customer service, known for meticulous attention to detail, organization, and interpersonal skills. Proven track record of exceeding goals and enhancing customer service through analytical thinking and effective communication. Eager to apply deep industry knowledge to effectively contribute to the AAA Automobile Club of Southern California Claims department.
Overview
13
13
years of professional experience
Work History
Server
Victory
01.2024 - Current
- Orchestrated large-scale events, successfully handling parties of 80+ attendees
- Thrived in high-pressure situations during peak hours, ensuring seamless customer service
- Implemented restaurant opening and closing procedures, ensuring operational efficiency
- Managed order handling with a keen eye for detail
- Handled payment transactions with accuracy and efficiency
- Boosted customer satisfaction, resulting in repeat business
- Mentored new staff, fostering team adaptability and growth
- Created a team-centric atmosphere to enhance morale and efficiency
- Analyzed customer feedback to inform continuous service improvement
Server
Yamato Japanese Restaurant
10.2023 - 01.2024
- Enhanced customer dining experience with meticulous service
- Effectively managed high-volume orders during peak hours
- Collaborated with kitchen staff to ensure timely delivery
- Boosted sales through upselling techniques
- Maintained clean and organized dining area, adhering to health regulations
- Assisted in training new hires, fostering team spirit
- Passionately resolved customer issues, securing repeat patronage
Fitness Consultant
Gold's Gym SoCal
05.2023 - 10.2023
- Generated new gym memberships through proactive lead generation and high-volume outbound calling
- Exceeded membership enrollment targets consistently, achieving over 90 new members monthly
- Engaged in weekly community outreach to establish corporate membership accounts
- Prioritized member retention through superior customer service and exceeding client expectations
- Managed CRM meticulously to optimize sales strategies and track performance metrics
- Performed opening and closing duties of facility
- Delivered exceptional guest experiences during member tours
- Provided training to new hires, enhancing team performance and sales efficiency
Life Insurance Producer
Assurance IQ
01.2021 - 05.2023
- Provided financial protection services for families nationwide
- Produced 1000+ calls weekly with positive attitude, calm demeanor, and direct focus on individual need and product suitability
- Enhanced client understanding of complex life insurance products through clear communication and educational materials, fostering trust and loyalty
- Worked with sales team to reach targets, consistently exceeding company goals
- Performed various clerical duties by filing documents, scheduling appointments, client follow ups, maintaining and managing client files and billing support
- Boosted team's sales figures by fostering a goal-driven environment
Life Insurance Producer
AAA Auto Club Of Southern California
04.2019 - 12.2020
- Prospected and identified new clients in need of insurance products and services
- Continually exceeded 15k sales goal monthly quota
- Skillfully identified client needs and offered customized insurance solutions
- Worked closely with underwriters, updated client records, and conducted annual policy reviews
- Analyzed club member feedback to identify areas for improvement and enhance customer experiences
- Engaged in continuous learning to stay ahead in market trends and insurance products
- Maintained precise client records, ensuring policy accuracy and timely reviews
Lead Teacher
The Montessori of Stevenson Ranch
10.2018 - 04.2019
- Developed and implemented individualized learning plans for 30 students consistent with Montessori pedagogy
- Fostered a nurturing environment that boosted student self-confidence and emotional growth
- Conducted evaluations to measure performance and progress of students
- Organized and led parent-teacher conferences to discuss student progress and development
- Partnered with parents and staff to tailor educational strategies that meet diverse student needs
- Enhanced student emotional and intellectual well-being through supportive teaching
Private Nanny
Private Family
08.2012 - 10.2018
- Provided multifaceted services to family by managing household, tutoring, and caring for three children ages 7-15
- Maintained seamless coordination with parents, educators, and healthcare professionals to support children's needs
- Built positive and nurturing environment to support social and emotional growth
- Enhanced children's academic performance by dedicated tutoring and homework supervision
- Implemented structured daily routines that balanced play, learning, and rest, optimizing child development
AmeriCorps Service Member
United States AmeriCorps
07.2011 - 07.2012
- Worked with teachers to identify 61 students at risk of failing and create personalized education plans, resulting in a 100%+ improvement in grades for all students
- Managed and maintained a comprehensive student database to track academic progress and program effectiveness
- Led after school program overseeing 150 students
- Developed peer tutoring program and oversaw volunteer recruitment and training for 50 student volunteers
- Provided ongoing support and mentorship to student volunteers to ensure their success in tutoring and mentoring roles
Education
Bachelor of Arts - Psychology
University of Massachusetts Global
Valencia, California02.2024
Associate of Arts - Psychology
College of The Canyons
Valencia, CA05.2018
High School Diploma -
Highland High School
Gilbert, AZ05.2010
Skills
- Motivation and Initiative
- Policy Interpretation
- Advanced oral and written communication skills
- Sales background
- Underwriting knowledge
- Database Management
- Critical Thinking
- Interpersonal Communication
Timeline
Server
Victory
01.2024 - Current
Server
Yamato Japanese Restaurant
10.2023 - 01.2024
Fitness Consultant
Gold's Gym SoCal
05.2023 - 10.2023
Life Insurance Producer
Assurance IQ
01.2021 - 05.2023
Life Insurance Producer
AAA Auto Club Of Southern California
04.2019 - 12.2020
Lead Teacher
The Montessori of Stevenson Ranch
10.2018 - 04.2019
Private Nanny
Private Family
08.2012 - 10.2018
AmeriCorps Service Member
United States AmeriCorps
07.2011 - 07.2012
Bachelor of Arts - Psychology
University of Massachusetts Global
Associate of Arts - Psychology
College of The Canyons
High School Diploma -
Highland High School
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