Devon Marshall
Grapevine,TX
Summary
-A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
-I bring excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player.
-Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
CSR/Sales Representative
Warrantech
09.2021 - Current
- Serves customers by selling products and meeting customer needs
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 95% of issues.
- Reconciled orders and payments to coordinate logistics for over 50 accounts.
- Obtained referrals with existing clients to generate new business, boosting overall sales 80%.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Dairy Clerk
Sprouts Farmers Market
12.2019 - 04.2021
- Assisted store manager in maintaining sufficient stock of running products
- Ordering, shelving, and assisting in unloading merchandise and transporting to stock area.
- Redesigned refrigerator displays and rotation systems for 50 dairy products.
- Dealt with payments, invoices and product rotations for 50 products.
- Organized delivery schedules for 10+ delivery services and over 50 products.
- Improved customer satisfaction by providing friendly and efficient service at the dairy counter.
- Assisted in maintaining a clean and organized dairy department, ensuring optimal product freshness.
- Collaborated with team members to effectively stock and display dairy products for increased sales.
- Reduced waste by monitoring expiration dates and promptly rotating perishable items.
- Contributed to store success with timely fulfillment of special orders and requests.
- Streamlined inventory management by conducting regular audits and reporting discrepancies.
- Trained new dairy clerks on rotation systems, product management and customer service.
- Labeled and inventoried department merchandise.
Insurance Verification Specialist
Davita Rx, LLC
09.2015 - 09.2018
- Train new teammates on IV policies and procedures and facilitate onboarding of new teammates
- Data Entry of health information
- Prioritize orders that have been rejected for insurance reasons, working each order timely and accurately to ensure patient service standards are met.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Conducted regular audits of processed claims, identifying areas for improvement and making recommendations to enhance overall efficiency and accuracy.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX05.2009
Skills
- Very fluent in Microsoft Word, Excel, PowerPoint, Microsoft Office and Microsoft One Note Equipped with the ability to effectively prioritize and coordinate multiple concurrent projects Possesses very good phone and people skills as well as excellent verbal and written communication skills
- Attention to Detail
- Quality Assurance
- Positive Attitude
- Process Improvement
- Problem Solving
- Complaint Handling
- Decision Making
- Effective Communication
- Time Management
Timeline
CSR/Sales Representative
Warrantech
09.2021 - Current
Dairy Clerk
Sprouts Farmers Market
12.2019 - 04.2021
Insurance Verification Specialist
Davita Rx, LLC
09.2015 - 09.2018
High School Diploma -
Eastern Hills High School
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