MARIELA PAGANO
Lindenhurst,NY
Summary
Motivated professional seeking new opportunities, offering strong attention to detail and proficiency in computer skills. Known for delivering excellent customer service and exceptional organizational abilities, complemented by a proactive attitude and adaptability. Demonstrates a strong work ethic and effective communication skills, with a proven ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals through dedication and collaboration.
Overview
24
24
years of professional experience
Work History
Preschool Evaluation Coordinator
Kidz Therapy Services
Garden City, NY
08.2025 - Current
- Process all incoming requests for preschool (CPSE)
- Input all child demographic into system
- Maintain data in electronic system and database
- Assist in processing and scheduling evaluations for CPSE children
- Save documentation to correct files
- Clean up projects in CLAIMS
- Ensure receipt and distribution of all necessary Parent paperwork
- Review information from school district
- Ensure timely delivery of accurate data and reports to school district and parents
- Enter outcome summaries and reports in IEP Access Direct
- Edit Evaluation reports from therapists
- Provide translations for Spanish speaking parents when needed
- Fax referrals to Doctors office when needed
- Email parents paperwork needed and reports
- Ensured all evaluations met state and CPSE regulatory requirements and timelines
- Responded to district requests, appointment changes, and documentation needs promptly
- Assist with rescheduling, cancellations, and urgent district requests
- Managed high-volume scheduling with families, evaluators, and school districts to ensure timely completion of evaluations.
- Provided guidance to parents regarding the evaluation process, eligibility, and next steps
- Followed up on missing reports, signatures, or documentation to avoid delays
Customer Service Representative
Actylis
Port Washington, NY
05.2025 - 08.2025
- ● Setting up new Product Codes
- ● Insure accurate order entry ERP System
- ● Build and maintain strong relationships with clients through effective communication
- ● Addressing and resolving customer concerns promptly and effectively
- ● Assist sales representatives by preparing sales proposals, generating quotes, and gathering necessary client data
- ● Update and maintain customer information within the CRM system
- ● Ensuring compliance with terms
- ● Coordinate communication between clients, sales team, and internal departments to address concerns and resolve issues
- ● Manage sales-related documentation, file maintenance, and other administrative duties as needed
- ● Focus on accuracy when handling customer information and data
- ● Preparing, filing and retrieving sales-related documents
- ● Processes change requests, follow up with carriers as needed, and generate accurate invoices
- ● Ensure all shipping documents are correct
- ● Ensure all needed documents are received from vendors and approved by the correct dept
- ● Ensure all FDA and DEA compliances are met
ACCOUNT COORDINATOR
VOXX INTERNATIONAL
Hauppauge,NY
02.2022 - 08.2025
- Insure accurate order entry into the system
- Build and maintain strong relationships with clients through effective communication
- Inform customers of current promotions
- Addressing and resolving customer concerns promptly and effectively
- Assist sales representatives by preparing sales proposals, generating quotes, and gathering necessary client data
- Update and maintain customer information within the CRM system
- Ensuring compliance with terms
- Coordinate communication between clients, sales team, and internal departments to address concerns and resolve issues
- Manage sales-related documentation, file maintenance, and other administrative duties as needed
- Focus on accuracy when handling customer information and data
- Preparing, filing and retrieving sales-related documents
- Processes change requests, follow up with carriers as needed, and generate accurate invoices
LOAN CLOSER
INTERCONTINENTAL CAPITAL GROUP
Melville, NY
06.2020 - 02.2022
- Perform a pre-closing quality review of loan files prior to releasing closing package
- Preparing and reviewing loan closing packages and paperwork necessary for individual loan types
- Ensure the timely movement and closings of approved loans
- Ensuring the accuracy and completeness of all required documents
- Managing and resolving any concerns, problems, and documentation issues
- Acting as an intermediary between all parties involved in mortgage loan transactions
- Advise involved parties of any changes or issues that may occur
- Complete all disbursement procedures for issuing of funds
- Ensuring closing details comply with state and federal regulations
- Coordinating mortgage closing proceedings
- Maintaining accurate closing schedules
- Began as Loan Opener and was promoted to Loan Closer
- Facilitated communication between lenders, borrowers, and title companies to streamline transactions.
- Reviewed and verified loan documents for accuracy and completeness.
- Coordinated loan closing processes to ensure compliance with regulatory requirements.
LEAD TEACHER
MISS MIDGIE'S PRESCHOOL
West Babylon, NY
08.2013 - 06.2020
- Ensured a safe and active learning environment for children ages 2-5 years old
- Maintained accurate attendance and enrollment records while making sure that confidential information remained undisclosed
- Assisted with program coordinating, nutrition and dietary scheduling
- Provided activities and opportunities that encouraged curiosity, exploration and problem-solving appropriate to the development levels of each child
- Adapted lesson plans for children with developmental delays or disabilities
- Developed a rapport with children, families, and staff
- Observed, assessed, and reported children's development and behavior to families and director
- Organized and supervised daily routines, activities and health and safety of children
- Began as Assistant Teacher and was promoted to Lead Teacher
- Developed and implemented curriculum to enhance early childhood learning experiences.
- Fostered a positive classroom environment that promotes social, emotional, and cognitive development.
- Collaborated with parents to support children's educational growth and address individual needs.
- Assessed student progress through observational techniques and adapted teaching methods accordingly.
ADMINISTRATIVE ASSISTANT
DURANKI CONSTRUCTION
West Babylon, NY
03.2017 - 01.2019
- Provide direction/assistance for any problems or questions that may arise with customers, management, construction and outside vendors
- Work closely with Project Managers to handle many administrative and customer service work
- Provide professional administrative support to project management team
- Maintain calendar and schedule/confirm appointments
- Provide daily administrative support for project management, field operations team, and project owner
- Assist with typing up and distributing work orders and schedules to staff
- Streamlined office processes, improving documentation efficiency and reducing administrative delays.
- Monitored inventory supplies and ordered materials as needed, optimizing resource availability for ongoing projects.
TELLER
ASTORIA FEDERAL BANK
Woodside, NY
06.2002 - 07.2004
- Receiving the working cash for the day and counting it before the shift begins
- Accepting deposits of both checks and cash and validating deposit slips
- Processing cash withdrawals
- Verifying customers, admitting them to their safety deposit boxes and opening and closing vaults
- Receiving payments for bills, loans and mortgages
- Answering queries and to assist customers with account related issues
- Carrying out specialized tasks like foreign currency exchange, issuing of traveler's and cashier checks and money orders
- Balancing of the checks and cash at the end of every day
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
- Assisted clients with account inquiries, providing exceptional customer service and support.
- Maintained cash drawer accuracy through diligent reconciliation practices.
- Trained new tellers on operational procedures and customer service standards to ensure consistency.
- Implemented best practices for handling complex transactions, improving overall efficiency in service delivery.
Education
Some College (No Degree) -
ST. FRANCIS COLLEGE
Brooklyn, NYADELPHI UNIVERSITY
Garden City, NYSkills
- Manage domestic travel arrangement
- Coordinate scheduling of meetings
- Great organizational skills
- Excellent phone skills
- Self motivated
- Good people skills
- Good verbal communication skills
- Good written communication skills
- Ability to prioritize projects
- Manage multiple projects
- Sales support
- Troubleshooting and problem resolution
- Account supervision
- Fluent in Spanish and Italian
- CRM software
- Customer service
- Logistics support
- Teamwork and collaboration
- Analytical skills
- Handling complaints
- Active listening
- Administration and operations
- Microsoft office
- Time management abilities
- Self motivation
- Problem-solving
- Data collection
- Scheduling
Languages
Spanish
Native or Bilingual
Italian
Full Professional
Timeline
Preschool Evaluation Coordinator
Kidz Therapy Services
08.2025 - Current
Customer Service Representative
Actylis
05.2025 - 08.2025
ACCOUNT COORDINATOR
VOXX INTERNATIONAL
02.2022 - 08.2025
LOAN CLOSER
INTERCONTINENTAL CAPITAL GROUP
06.2020 - 02.2022
ADMINISTRATIVE ASSISTANT
DURANKI CONSTRUCTION
03.2017 - 01.2019
LEAD TEACHER
MISS MIDGIE'S PRESCHOOL
08.2013 - 06.2020
TELLER
ASTORIA FEDERAL BANK
06.2002 - 07.2004
Some College (No Degree) -
ST. FRANCIS COLLEGE
ADELPHI UNIVERSITY