Devon Martinez
Waco,TX
Summary
Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization. Highly agile individual tasked with executing the operation and oversight of signal support systems. Well-grounded Signal Support Systems Specialist with a background developing policies and procedures for supported organizations.
Overview
4
4
years of professional experience
Work History
Signal Support Systems Specialist
Active Duty Army
04.2021 - Current
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Signal Support Systems Specialist
Army Active Duty
02.2019 - 04.2021
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Waco High School
Waco, TX05.2018
Skills
- Design and Specifications Development
- Deviation Correction
- Implement Solutions
- Maintenance and Supply Requests
- Information Services
- Troubleshooting and Assistance
- Battlefield Signal Support Systems
- Signal Training
- Customer Interaction
- Inventory Maintenance
Accomplishments
- Achieved military award by hard work, dedication, attention to detail and selfless service, Acknowledged by the brigade Sargent Major. Severd as cadre/ supervisor for a brigade wide U.S. Army training and qualification. event for the Expert Soldier Badge, Expert Infantryman. Badge and Expert Field Medical
- Achieved military award through effectively helping with supporting of combined joint task force(operation inherit resolve deployment).
Timeline
Signal Support Systems Specialist
Active Duty Army
04.2021 - Current
Signal Support Systems Specialist
Army Active Duty
02.2019 - 04.2021
High School Diploma -
Waco High School