Devon McCroskey
New Iberia,LA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Bojangles Sushi and Oyster Bar
New Iberia, LA
06.2017 - Current
- Provided exceptional customer service to enhance dining experiences.
- Managed food and drink orders efficiently for timely delivery.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Maintained cleanliness and organization of dining areas consistently.
- Handled guest inquiries and resolved issues promptly and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared cocktails and beverages to meet customer preferences.
- Maintained cleanliness and organization of the bar area.
Assistant Manager/Catering Server
Beaux Soleil Cafe
New Iberia, LA
01.2014 - 06.2017
- Supervised daily cafe operations to ensure smooth service delivery.
- Trained new employees on cafe procedures and customer service expectations.
- Implemented customer feedback processes to enhance service quality.
- Developed promotional materials to attract customers and increase engagement.
- Ensured compliance with health and safety regulations in the cafe environment.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Set up dining areas for events and banquets.
- Served food and beverages to guests efficiently.
Education
Some College (No Degree) - Cultural Anthropology
University of Louisiana
Lafayette, Louisiana, LASkills
- Order management
- POS operation
- Beverage service
- Menu knowledge
- Customer relationship management
- Conflict resolution
- Sales reporting
- Inventory management
- Staff training
- Effective communication
- Problem solving
- Positive and professional
- Suggestive selling
- Guest relations management
- Front-of-house display creation
- Point-of-sale system
- Liquor, wine, and food service
- Dietary restrictions knowledge
- Multitasking and organization
- Customer service
- Order delivery practices
- Strong work ethic
Timeline
Server/Bartender
Bojangles Sushi and Oyster Bar
06.2017 - Current
Assistant Manager/Catering Server
Beaux Soleil Cafe
01.2014 - 06.2017
Some College (No Degree) - Cultural Anthropology
University of Louisiana