Devon Ogletree
Charlotte,NC
Summary
Dynamic Customer Service Advocate with a proven track record at Zaxbys, enhancing customer satisfaction and fostering team collaboration. Skilled in cash handling and exceptional customer service, I excel in creating superior guest experiences through effective problem resolution and hospitality service expertise. Achieved significant improvements in service delivery by adapting swiftly to operational changes and prioritizing cleanliness standards.
Overview
2
2
years of professional experience
Work History
Customer Service Advocate
Zaxbys
06.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Completed opening and closing functions to meet operational needs.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Cleanliness standards
- Service prioritization
Timeline
Customer Service Advocate
Zaxbys
06.2022 - Current
High School Diploma -
Stockbridge High School