Kaylee Bruggemann
United Healthcare, UHG
Rocky Mount,VA
6
years of professional experience
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Customer Service Advocate
1 Year 5 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in training new team members on customer service protocols and systems.
- Implemented process improvements to streamline case resolution times.
- Analyzed customer feedback to identify trends, informing service adjustments.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Pharmacy Technician Trainee
8 Months- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Educated patients on proper medication usage and potential side effects.
- Collaborated with healthcare professionals to resolve prescription issues efficiently.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Customer Service Desk Lead
4 Years 2 Months- Led service desk team in resolving customer inquiries and technical issues efficiently.
- Developed training materials to enhance staff knowledge and improve response times.
- Implemented process improvements that streamlined ticket resolution workflow.
- Monitored performance metrics to ensure adherence to service level agreements (SLAs).
- Established effective communication channels between the service desk team and other departments, fostering collaboration and information sharing.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing excellent service.
Education
High School Diploma
Skills
Good communication
Strong work ethic
Problem-solving
Computer skills
Basic math
Organizational skills
Time management
Multitasking and organization
Timeline
Customer Service Advocate
United Healthcare, UHG
03.2025 - CurrentRead More
Pharmacy Technician Trainee
CVS Pharmacy
07.2024 - 03.2025Read More
Customer Service Desk Lead
Walmart
05.2020 - 07.2024Read More
Franklin County High School
High School Diploma
Read More