Gerrie Stevens
Ewa Beach,HI
Summary
Successful customer service and sales advocate with over 35 years of providing top-notch skills in oral and written communication, active listening and analytical problem-solving skills to enhance each customer experience. Passionate about promoting long lasting customer satisfaction by delivering quality service by using sound judgement to positively impact company success.
Overview
37
37
years of professional experience
Work History
Customer Service Advocate
United Health Care Global
05.2018 - Current
- Educated customers about UHC medicare advantage plans by explaining benefits, assisting members to find doctors and make important doctors appointments for a healthier life.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Assist members with billing, collecting and setting up automatic payments for monthly plan premiums.
- Built long-term, loyal customer relations by providing top-notch service.
- Helping members to resolve medical claims issues and denied claims.
Medical Billing Specialist
Mobile Care Group
05.2016 - 12.2016
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely completed appropriate claims paperwork, documentation and system entry.
Administrative Assistant
Johnson Trucking
01.2011 - 04.2016
- Processed weekly payroll for about 100 employees
- Accounts receivable and accounts payable using Quickbooks software to accurately bill customers and input payments received.
- Multi- tasking, answering phones and assisting Office Manager with different projects and meetings.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Sales Representative
AIG Insurance
12.2002 - 10.2006
- Passed the Property and Casualty State Exam in Hawaii, to obtain an insurance license to sell automobile insurance policies.
- Educated existing policy holders about their plan benefits and deductibles.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Assist customers with their billing questions and collecting plan premiums by using credit card or checking or savings accounts.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent customer service.
Reservation Agent
United Airlines
04.2000 - 10.2002
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
Airline Reservation Agent
Hawaiian Airlines
07.1986 - 12.1996
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Assist customers with booking airlines, car and hotel reservations, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
Associate of Arts - Medical Billing
Stautzenberger College
Maumee, OH03.2016
Associate of Arts - Tourism And Travel Marketing
Hawaii Business College
Honolulu, HI06.1986
High School Diploma -
Kailua High School
Kailua, HI06.1981
Skills
- Experienced with different computer software and applications Microsoft office, Microsoft teams, Sabre and quickbooks and Genesys
- Excellent communication and listening skills
- Good customers service relationship rapport and high metrics with customer service surveys
- I love working with my customers and showing them the value and benefits my company has to offer
Additional Information
I am a dedicated and loyal employee, quick learner in adapting to different computer systems, policies and procedures. I value my jobs and customers, have respect and integrity and would love to work with successful company that offers an opportunity for growth.
I also have the self motivation and opportunity to work from home the past few years, while also going in to the office about 1 week during the month, to assist our walk in customers for quality face to face customer service.
Timeline
Customer Service Advocate
United Health Care Global
05.2018 - Current
Medical Billing Specialist
Mobile Care Group
05.2016 - 12.2016
Administrative Assistant
Johnson Trucking
01.2011 - 04.2016
Sales Representative
AIG Insurance
12.2002 - 10.2006
Reservation Agent
United Airlines
04.2000 - 10.2002
Airline Reservation Agent
Hawaiian Airlines
07.1986 - 12.1996
Associate of Arts - Medical Billing
Stautzenberger College
Associate of Arts - Tourism And Travel Marketing
Hawaii Business College
High School Diploma -
Kailua High School
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