Erin Journet
Summary
I am a dedicated worker. I am determined to accomplish whatever is placed in front of me. I am very passionate about building customer relationships, driving brand loyalty, and increasing customer engagement.
I am a very open person.
I love learning new things and expanding my knowledge and I enjoy helping others.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Ground Game Health
07.2023 - Current
- Independent Contractor for 1.5 year, currently PT
- Consult with members about their health conditions and other lively needs
- Help members access community support and financial assistance programs
- Assist with case management
- Develop personalized care and support plans
- Review and update care plans at regular intervals
Customer Service Representative
United Health Care Global
08.2022 - 07.2023
- Answering customer calls regarding benefit questions, prescription status, and claim inquiries
- Explaining coverage details, plan options, and formulary information
- Verifying eligibility
Customer Service Agent
Chewy
11.2021 - 07.2022
- Responding to customer inquiries
- Maintaining customer accounts according to specific guidelines and procedures
- Communicating with the customers with any questions they may have
- Placing orders
- Sending replacements/refunds
Sales Associate
Target
07.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisting in sales
- Built relationships with customers to encourage repeat business.
- Maintain a clean work environment
- Performing cashier responsibilities, in some cases.
Clerical Assistant
E & E Builders
03.2016 - 06.2018
- Answering and Directing Calls
- Sorting the daily mail
- Maintain filing systems
- Good communication with the clients
- Strong telephone etiquette when getting phone calls
Education
High School Diploma -
Lafayette High School
05-2018
Skills
- Great Customer Service - Expert
- Reliable/Dependable - Expert
- Learning Proficiency - Expert
- Outstanding Communicator - Expert
- Strong Organizational - Expert
- Efficient Typing - Expert
Timeline
Care Coordinator
Ground Game Health
07.2023 - Current
Customer Service Representative
United Health Care Global
08.2022 - 07.2023
Customer Service Agent
Chewy
11.2021 - 07.2022
Sales Associate
Target
07.2018 - 03.2020
Clerical Assistant
E & E Builders
03.2016 - 06.2018
High School Diploma -
Lafayette High School
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